At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeAre you ready to take your engineering skills to a global stage? Join our Technical Services team at Medtronic as a Global Service Engineer, where you'll play a pivotal role in ensuring the seamless operation and satisfaction of our products worldwide. This position offers a unique opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative solutions. Be at the forefront of our technical advancements and make a significant impact by supporting healthcare professionals, sales teams, and clients globally. If you are passionate about engineering and eager to work in a dynamic and challenging environment, we encourage you to apply.
In this autonomous role, you will primarily work as an individual contributor, providing both on-site and remote technical support. With the flexibility of a remote office setup, the position requires 50% travel, allowing you to engage directly with clients and stakeholders across diverse locations. As a key player in our Technical Services department, you will leverage your skills in advanced troubleshooting to analyze complex issues, lead projects, and mentor less experienced colleagues. You'll communicate effectively with internal and external customers, exchanging information to achieve objectives and deliver exceptional service. With a bachelor's degree and a minimum of four years of relevant experience, or an advanced degree with two years of experience, you will bring your expertise in mechanical and electrical engineering to our innovative team.
Responsibilities may include the following and other duties may be assigned:
- Analyze log files and create reports and statistics
- Conduct repair services both internally and externally
- Provide on-site support for customers, sales teams, field service, and tech service members, as well as healthcare professionals, by addressing product-related questions and issues
- Provide technical data for service staff to facilitate troubleshooting and on-site repairs
- Act as a liaison between sales teams and customers for technical concerns
- Participate in operations in clinics to analyze process flow and report potential improvements to the project team
- Deliver technical presentations at sales meetings and customer locations
Required Knowledge and Experience:
- Bachelor’s degree
- Mechanical and electrical engineering knowledge is required
- Knowledge of data analysis and statistics is required
- Advanced knowledge in medical technology and robotics, acquired through higher education combined with experience
- Practical project management skills are advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Top Skills
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.
Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.
To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
