Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
What Your Impact Will Look Like- Our team works in the heart of the technology team with complete access to the company’s product experts and technical resources. We have a positive work environment and our support representatives typically grow and progress into new roles within the company.
- Come use our state-of-the art technology tools and your unique problem-solving skills to help our customers maximize their use of Granicus’ suite of products.
- Obtain and retain product knowledge for a wide variety of Granicus products
- Assist Leadership team in daily duties including but not limited to: Phone queue availability, daily inbound queue monitoring, case assignments
- Provide assistance in case escalations from TS team to management
- Assist team members in more difficult cases
- Monitor TSR cases as per the Quality Control Process.
- Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
- Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
- Maintain and develop expert product knowledge for various Granicus products
- Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
- Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency
- Contribute to 24/7/365 on-call support
- Be part of a fast-growing, positive company that contributes to helping more people live better lives
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employeepopulation
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Flexibility & Balance
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Pension Plan and Retirement options
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Skills Required
- Product knowledge across a wide variety of Granicus products
- Technical troubleshooting and software issue investigation skills
- Ability to create test scenarios
- Customer support and technical solution delivery experience
- Ability to manage customer tickets and meet service-level agreements
- Ability to participate in 24/7/365 on-call support
- Ability to assist with escalated and complex customer cases
Granicus LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Granicus LLC and has not been reviewed or approved by Granicus LLC.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision, with an indication that a fully employer-paid medical option may exist for some employees. Mental-health support and telemedicine access are also portrayed as meaningful add-ons that increase benefits value.
-
Leave & Time Off Breadth — Time-off offerings are framed as modern and flexible, including Flexible/Unlimited Time Off plus company-wide “Unplug” or “No Meeting” days. Paid sick time, holidays, volunteer time, and parental leave are described as part of the broader leave portfolio.
-
Retirement Support — A 401(k) plan with employer matching is consistently part of the package, with match levels described in the mid-single-digit range in some references. Retirement support is often treated as a stabilizing component of total rewards even when cash compensation feels less competitive.
Granicus LLC Insights
What We Do
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities.
Why Work With Us
As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations. We help make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better communicated, understood, and ultimately successful.
Gallery
