Elevate the Future of Logistics as our next Senior Technical Support Specialist!
Are you a proactive problem-solver ready to tackle complex technical challenges at the heart of global trade? Join our dynamic team where you will lead high-level system resolutions and shape the efficiency of our world-class platform, ensuring seamless connectivity for our global network of customers.
What Makes This Role Great: This isn't just a support role; you will act as a pivotal technical consultant and mentor within the Transporeon ecosystem. You’ll have the unique opportunity to dive deep into advanced system architecture, lead crisis-resolution efforts with high autonomy, and directly influence our product strategy by identifying and implementing platform enhancements that impact millions of transactions.
Key Exciting Responsibilities:
Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks;
Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise;
Implement minor system modifications or adjustments to meet existing customer needs;
Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution;
Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions;
Proactively support and update legacy systems, identifying opportunities for process and platform enhancements;
Independently manage crisis situations or escalations, providing solutions with minimal supervision;
Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team
Essential Skills & Experience
3+ years of experience in a technical support environment.
High proficiency in SQL, XML, XSL, JSON, CSV and MS Office
Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols).
Excellent communication skills in English (C1 level).
Proven ability to manage technical escalations independently
Excellent problem-solving abilities and a strong customer service orientation;
Bonus Points For
Experience within the logistics or supply chain management industry.
Bachelor’s degree in Computer Science or Information Technology.
Previous experience with Transporeon-specific modules or similar logistics platforms.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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Skills Required
- 3+ years of experience in a technical support environment.
- High proficiency in SQL.
- High proficiency in XML.
- High proficiency in XSL.
- High proficiency in JSON.
- High proficiency in CSV.
- Proficiency with Microsoft Office.
- Strong knowledge of web-based application configurations and protocols (HTTP, SOAP, REST, FTP).
- Excellent communication skills in English (C1 level).
- Proven ability to manage technical escalations independently.
- Excellent problem-solving abilities and strong customer service orientation.
- Experience within the logistics or supply chain management industry.
- Bachelor's degree in Computer Science or Information Technology.
- Previous experience with Transporeon-specific modules or similar logistics platforms.
Trimble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trimble and has not been reviewed or approved by Trimble.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and lookback, plus RSUs in some roles, makes equity participation accessible. The ESPP is often highlighted as a standout part of the package.
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Parental & Family Support — Paid parental leave in the U.S. is characterized as solid and well-regarded. This support is repeatedly positioned as a strength within the broader benefits offering.
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Leave & Time Off Breadth — PTO is described as generous, with some groups using flexible or unlimited models. Paid holidays and flexible time-off approaches contribute meaningfully to work-life support.
Trimble Insights
What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com. Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
