Senior Technical Support Engineer
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
What You Will Do:
You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
You will collaborate within the company, escalating issues and engaging others to solve hard problems.
Review product documentation prior to new releases.
You will report product defects and enhancement requests.
Identify and advocate product supportability requirements.
Partner with customers to design, scope, and implement design requests.
Support customers during various shifts
What You Need:
Required Skills:
Bachelores in Computer Science or related field.
4 to 8 years of experience in customer facing technical support role working in a hosted application.
Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V.
Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x.
Understanding of relational database systems and SQL scripting.
Available for flexible work shifts / rotational shifts including night, weekends and holidays
Preferred Skills:
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred.
Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred.
Skills Required
- Bachelor's in Computer Science or related field
- 4 to 8 years of experience in customer facing technical support role
- Previous system administration and support knowledge of Server Virtualization Hypervisors
- Experience with SSL/TLS certifications and PKI
- Understanding of relational database systems and SQL scripting
- Available for flexible work shifts including night, weekends and holidays
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
-
Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
-
Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
