Senior Technical Support Engineer
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
What You Will Do:
You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
You will collaborate within the company, escalating issues and engaging others to solve hard problems.
Review product documentation prior to new releases.
You will report product defects and enhancement requests.
Identify and advocate product supportability requirements.
Partner with customers to design, scope, and implement design requests.
Support customers during various shifts
What You Need:
Required Skills:
Bachelores in Computer Science or related field.
4 to 8 years of experience in customer facing technical support role working in a hosted application.
Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V.
Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x.
Understanding of relational database systems and SQL scripting.
Available for flexible work shifts / rotational shifts including night, weekends and holidays
Preferred Skills:
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred.
Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred.
Skills Required
- Bachelor's in Computer Science or related field
- 4 to 8 years of experience in customer facing technical support
- Previous system administration and support knowledge of Server Virtualization Hypervisors
- Experience with SSL/TLS certifications and PKI
- Understanding of relational database systems and SQL scripting
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
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Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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