Key Responsibilities:
- Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry.
- Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable.
- Generating editorial ideas and concepts.
- Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment.
- Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly.
Requirements:
- 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
- Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
- Willing to work in day/night shifts.
- Understanding of troubleshooting and monitoring microservice and serverless architectures.
- Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.
- Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
- Experienced in release and change management, incident, and problem management both from a technology and process perspective.
- Familiar with Server log Management with tools like ELK, and Kibana.
- Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
- Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.
- Ability to Diagnose and Troubleshoot Technical Issues.
- Ability to work proactively to identify the issue with the help of log monitoring.
- Experienced in monitoring tools, frameworks, and processes.
- Excellent interpersonal skills.
- Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
- Skilled at triaging and root cause analysis.
- Ability to provide step-by-step technical help, both written and verbal.
Top Skills
What We Do
Nium is an advanced payments platform redefining the way consumers and businesses send, spend, and receive funds across borders. Nium’s goal is to make the movement of money seamless through being a universal plug for financial services. The company uses agile, elegant, and modular solutions for complex business problems. Be it an Individual, new-age digital bank, or a traditional industry behemoth, Nium prides itself on creating financial infrastructure for every level of sophistication.
Nium’s key solutions:
• Pay-ins
• Pay-outs
• Card issuance
• Banking-as-a-service
• Crypto-as-a-service
We are a global leader in B2B modern money movement
• Launched the world’s first global platform for crypto-as-a-service
• $280M Funding
• Series D
• $2B Valuation
o 130+M End customers
o 190+ Payout markets
o 100+ Supported currencies
• Named on CB Insight’s Fintech 250 List
• Financial Times’ List of Asia-Pacific High-Growth Companies 2021
• Fintech Employer of the Year’ at the 2021 Singapore Fintech Festival
• Best B2B Payment Platform’ at the 2021 Future Digital Awards
Why Work With Us
We, at Nium, are on a mission to transform modern money movement. We are driven by our co-created values of "seek the simple", "make it better" and "win it together".
These aren't just buzzwords; they're how we do business every day and owned by each and every employee at Nium. We create new rules and new possibilities for a world of open money.
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