Position overview and Job Responsibilities:
- Provide technical support to customers on security devices and Cloud deployments.
- Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
- Recommend corrective actions based on gathered data and its analysis.
- Run real-time phone or remote access sessions with customers.
- Apply networking knowledge with a focus on L2, L3, L4, and L7.
- Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
- Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.
- Demonstrate knowledge and/or experience in each of the following:
- Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
- OSI model
- Operating systems: Windows, Unix or Linux
- Internet security: firewall, IPSs, or Mail Security Gateways.
Desired:
- Having any of industry certificates (FCNSA, CCNA, CCIE)
- Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
- Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
- Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude
Education:
- Bachelor's or Master’s Degree in Engineering
Must be authorized to work in the U.S. without sponsorship.
The US base salary range for this full-time position is $68,000-$84,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.
Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.
Skills Required
- Bachelor's or Master's degree in Engineering
- Authorization to work in the United States without sponsorship
- Knowledge of network protocols and technologies including TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, proxies, VLANs, routing, content-based routing, or URL modification
- Knowledge of the OSI model
- Experience with Windows, Unix, or Linux operating systems
- Knowledge of internet security technologies including firewalls, IPSs, or mail security gateways
- Industry certification such as FCNSA, CCNA, or CCIE
- Basic experience with security devices such as firewalls, IPSs, or mail security gateways
- Knowledge of dynamic routing protocols including OSPF and BGP
- Knowledge of authentication protocols and methods including LDAP, SSO, and two-factor authentication
- Proficient spoken and written English
- Positive, communicative, and customer-oriented attitude
Fortinet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.
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Equity Value & Accessibility — Equity in the form of stock awards and RSUs is highlighted as a meaningful part of total compensation and one of the package’s strongest advantages. Recognition programs may include stock, further emphasizing equity’s role in rewards.
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Strong & Reliable Incentives — Performance bonuses and incentives are presented as key components of total rewards, with some roles achieving strong total compensation through these elements. Incentive opportunities are described as a major strength when included in an offer.
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Retirement Support — A 401(k) plan, often with matching contributions, and broader retirement and savings programs contribute to solid financial security. These elements are positioned as competitive features of the package.
Fortinet Insights
What We Do
Fortinet develops and sells cybersecurity solutions.
