It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
The ideal candidate will have:
- Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
- Database Proficiency: Advanced knowledge of SQL and data warehousing concepts.
- Vertica Architecture Knowledge: Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques.
- Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
- Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.
- Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.
- Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.
#LI-Remote
#LI-JC1
Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes..What Rocket Software can offer you in USA:
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Strong Linux expertise (RHEL, CentOS, Ubuntu) including file systems, memory management, and package management
- Advanced knowledge of SQL and data warehousing concepts
- Solid understanding of Vertica architecture, including projections, encoding, and compression techniques
- Experience using Vertica Management Console and performance tuning tools to diagnose and resolve bottlenecks
- Advanced troubleshooting and root-cause analysis skills for complex customer environments
- Familiarity with cloud environments and object storage technologies
- Understanding of TCP/IP networking and containerized environments such as Kubernetes
- Prior hands-on experience supporting or working with Vertica
Rocket Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rocket Software and has not been reviewed or approved by Rocket Software.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including major plan options and HSA-compatible choices with employer contributions. Health insurance quality is framed as a meaningful component of overall total compensation.
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Leave & Time Off Breadth — Time off is characterized as generous and usable, and remote-friendly flexibility further supports work–life balance. Paid time off is repeatedly treated as a standout element of the overall package.
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Retirement Support — Retirement benefits include access to a 401(k) with an employer match and Roth 401(k) availability. Retirement offerings are described as typical for the industry and contribute positively to total rewards.
Rocket Software Insights
What We Do
Rocket Software empowers organizations to create legendary impact in the world through innovation in legacy technologies. With deep expertise in IBM Z, IBM Power, and database and connectivity solutions, Rocket solutions power tens of thousands of global businesses, solving real problems and making real-world impact. With more than 70% of the world’s IT workload running on legacy platforms, Rocket helps companies and public-sector organizations innovate using the technology and data they already have, so they can always be ready for what comes next. Rocket customers include 44 of the Fortune 50, representing industries including Banking and Finance, Healthcare, Manufacturing, Transportation and Logistics, Retail and Insurance. A Bain Capital portfolio company, Rocket is headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia, and Australia.
