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If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Senior Technical Support Engineer - Simulation (EMEA)
Location: Frankfurt, Germany (Hybrid)
Employment Type: Full-Time
Please note: Applications must be submitted with a CV in English.
The job
In this role, you have the opportunity to make a real difference for some of the world's leading process industry companies every day. You will join a talented team of engineers who are passionate about helping customers get the most out of AVEVA's Simulation software.
As a trusted technical advisor, you will work closely with customers to solve complex technical challenges, deliver training and consulting services and support strategic evaluations. Whether you are troubleshooting a critical issue, mentoring colleagues, or presenting at customer workshops, your expertise will directly influence customer success and satisfaction.
This is an exciting opportunity for an experienced engineer (Chemical/Process/ other related fields) who combines strong technical capabilities with a passion for problem solving, customer engagement, and continuous learning.
Key responsibilities
- Support customers in their day-to-day use of AVEVA Simulation products, including AVEVA Process Simulation, PRO/II and Dynamic Simulation, owning cases end-to-end with clear and timely communication.
- Build trusted relationships with customers by understanding their business objectives, operational challenges and requirements, proactively identifying opportunities to increase value from AVEVA solutions.
- Lead complex troubleshooting activities, reproduce and analyze software issues, identify root causes, and collaborate with Product Management and R&D teams to drive product improvements.
- Deliver customer training courses, workshops, and technical presentations both remotely and on-site across the EMEA region.
- Support software evaluations, proof-of-concept activities, and pre-sales engagements by providing technical expertise and demonstrating simulation capabilities.
- Develop and maintain technical knowledge articles, best practice guides, and customer-facing documentation to improve knowledge sharing and self-service capabilities.
- Mentor junior engineers and contribute to the ongoing development of team capabilities through coaching, knowledge transfer, and technical leadership.
- Represent AVEVA at customer meetings, user groups, conferences, seminars, and industry events.
Essential requirements
- Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
- Minimum 4 years of experience within the process industries, including process design, operations, simulation, consulting, or technical support.
- Fluent German and English, both written and verbal.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues in a structured and methodical manner.
- Ability to work independently, prioritize effectively, and manage multiple activities in a dynamic environment.
- Willingness to travel regularly across Germany and the wider EMEA region.
Desired skills
- Experience using process simulation software such as AVEVA APS, PRO/II, Aspen Plus, Aspen HYSYS, UniSim, gPROMS, or similar tools.
- Familiarity with industrial sectors such as refining, petrochemicals, chemicals, energy transition, sustainability, carbon capture, hydrogen, or renewables.
- Experience delivering technical training, workshops, or customer presentations.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
- Empathy and emotional intelligence, with the ability to understand customer frustration, respond with patience, and turn difficult situations into positive experiences.
- A customer-focused team player with a positive, problem-solving mindset who always goes the extra mile.
What Success Looks Like
- Consistently delivering exceptional customer experiences and achieving high customer satisfaction.
- Becoming a recognized technical expert within the Simulation portfolio.
- Building strong customer relationships that drive adoption and long-term success.
- Contributing to team growth through mentoring, knowledge sharing, and continuous improvement initiatives.
- Supporting the growth of AVEVA's Simulation business through technical excellence and customer advocacy.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Bachelor's degree in Chemical Engineering, Process Engineering, or related discipline
- Minimum 4 years' experience in process industries (process design, operations, simulation, consulting, or technical support)
- Fluent German and English, written and verbal
- Strong analytical and structured problem-solving skills
- Ability to work independently, prioritize, and manage multiple activities
- Willingness to travel regularly across Germany and the wider EMEA region
- Applications must include a CV in English
- Must undergo and pass a comprehensive background check in accordance with local laws
- Experience using process simulation software (e.g., AVEVA APS, PRO/II, Aspen Plus, Aspen HYSYS, UniSim, gPROMS)
- Familiarity with refining, petrochemicals, chemicals, energy transition, carbon capture, hydrogen, or renewables sectors
- Experience delivering technical training, workshops, or customer presentations
- Excellent verbal and written communication skills and ability to explain complex technical concepts
- Customer-focused mindset, empathy, and strong teamwork skills
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
