We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.
What you will be doing:
Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters
Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
Problem reporting, issue replication, and resolution management
Responding to customer technical inquiries
Site visits and conference calls with customers and partners
Developing and refining internal processes to improve support efficiency and productivity
What we need to see:
B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
5+ years providing customer support for hardware & software products
Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics)
Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN
Linux experience and scripting
Automation — Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors' switches and routers
Analysis and diagnosis of highly complex networking problems
Strong communication, presentation, and oral skills; excellent verbal and written English
Ways to stand out from the crowd:
Deep InfiniBand expertise: UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, ConnectX/BlueField adapters
RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
Clustering and data-center technologies, including upper-layer protocols (e.g., MPI, NCCL)
Knowledge of Linux/Unix at an administration level
Ethernet (10/40/100+ GigE) and/or InfiniBand at scale
NVIDIA is widely considered one of the technology world's most desirable employers, with some of the most forward-thinking and hardworking people anywhere. If you're creative, results-oriented, and enjoy having fun — what are you waiting for? Apply today!
Skills Required
- B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
- 5+ years providing customer support for hardware & software products
- Hands-on InfiniBand experience or deep Ethernet/RDMA expertise
- Extensive knowledge of LAN switching/routing and IP routing
- Linux experience and scripting
- Automation experience with Ansible
- Strong communication, presentation, and oral skills
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
