As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm EST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesdays, Wednesdays and Thursdays; working from home Mondays and Fridays.
What You Will Do:
- You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
- You will collaborate within the company, escalating issues and engaging others to solve hard problems
- Review product documentation prior to new releases
- You will report product defects and enhancement requests
- Identify and advocate product supportability requirements
- Partner with customers to design, scope, and implement design requests
What You Need:
Required
- BA in Computer Science or related field, or 6+ years additional work experience
- Minimum 2 years experience in customer technical support role working in a hosted application environment
Preferred
- Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
- Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred
- Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
- Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x
- Understanding of relational database systems and SQL scripting
United States of America Pay Ranges:
- USN: $69,500 - $110,900 USD Annual
- US5: $73,000 - $116,400 USD Annual
- US10: $76,500 - $122,000 USD Annual
- US15: $79,900 - $127,500 USD Annual
- US20: $83,400 - $133,100 USD Annual
- US30: $90,400 - $144,200 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor’s degree in Computer Science or a related field, or 6+ years of additional work experience
- At least 2 years of experience in a customer technical support role working in a hosted application environment
- Red Hat Enterprise Linux system administration knowledge
- Experience with command line tools, PowerShell, Performance Monitor, or other data-gathering tools
- System administration and support experience with server virtualization hypervisors such as VMware or Microsoft Hyper-V
- Experience with SSL/TLS certificates, Public Key Infrastructure, LDAP, and 802.1X authentication protocols
- Understanding of relational database systems and SQL scripting
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
