As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm EST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesdays, Wednesdays and Thursdays; working from home Mondays and Fridays.
What You Will Do:
- You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
- You will collaborate within the company, escalating issues and engaging others to solve hard problems
- Review product documentation prior to new releases
- You will report product defects and enhancement requests
- Identify and advocate product supportability requirements
- Partner with customers to design, scope, and implement design requests
What You Need:
Required
- BA in Computer Science or related field, or 6+ years additional work experience
- Minimum 2 years experience in customer technical support role working in a hosted application environment
Preferred
- Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
- Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred
- Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
- Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x
- Understanding of relational database systems and SQL scripting
United States of America Pay Ranges:
- USN: $69,500 - $110,900 USD Annual
- US5: $73,000 - $116,400 USD Annual
- US10: $76,500 - $122,000 USD Annual
- US15: $79,900 - $127,500 USD Annual
- US20: $83,400 - $133,100 USD Annual
- US30: $90,400 - $144,200 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor’s degree in Computer Science or a related field, or 6+ additional years of work experience
- At least 2 years of experience in a customer technical support role within a hosted application environment
- Red Hat Enterprise Linux system administration knowledge
- Experience with command line, PowerShell, Performance Monitor, or other data-gathering tools
- System administration and support experience with server virtualization hypervisors such as VMware or Microsoft Hyper-V
- Experience with SSL/TLS certificates, Public Key Infrastructure, LDAP, and 802.1X authentication protocols
- Understanding of relational database systems and SQL scripting
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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