About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
We’re looking for a Senior Technical Support Analyst who is passionate about solving complex problems, obsessed with delivering an exceptional customer experience, and eager to develop new skills. You’ll gain exposure to technical problem-solving, systems thinking, and product knowledge, all while building the communication and troubleshooting skills essential for a client-facing engineering role. We invest in our team’s growth, and this role is a stepping stone to deeper technical ownership.
This position is ideal for someone who has strong technical foundations and a desire to move beyond support into solution architecture, systems thinking, and product problem-solving.
You’ll be a key player in helping clients navigate EliseAI’s platform, and your insights will directly influence our technical solutions and product improvements.
Key Responsibilities
Provide Tier 2 technical support to clients through Zendesk, ensuring timely and accurate resolution of issues
Investigate, troubleshoot, and resolve complex technical issues, escalating when appropriate
Act as a subject matter expert on client-specific configurations and workflows across the EliseAI Portal
Collaborate closely with the Solutions and Engineering teams to identify trends, share feedback, and contribute to product and workflow improvements
Maintain clear, professional communication with clients throughout the support lifecycle, always with a customer-obsessed mindset
Update and expand internal documentation, FAQs, and user-facing guides to support scalable self-service
Perform quality assurance audits on our Support AI Chatbot and coach it to ensure correct responses
Begin developing technical depth by learning tools such as SQL, APIs, Retool, and CRM configuration logic
Attract top-tier talent to join our driven team
Requirements
1–3 years of experience in a customer support or technical support role (SaaS or startup experience a plus)
Demonstrated technical proficiency (Computer Science degree, coding bootcamp certificate, or hands-on experience)
Comfortable working with support platforms and CRMs (Zendesk, Salesforce, etc.)
Strong analytical skills with a bias for data-driven decisions
Clear, professional verbal and written communication skills
Strong organizational skills and a proactive approach to solving problems
Experience using low-code/no-code tools like Retool
Familiarity with SQL and experience writing queries
Experience with tools such as DataDog, Postman, Tableau, or similar
Advanced Google Sheets or Excel knowledge
Previous exposure to API integrations or debugging workflows
Interest in evolving into a Solutions Engineer role over time
Willingness to work in person at our NYC office 5 days a week
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $75,000 – $90,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]
Top Skills
What the Team is Saying
What We Do
EliseAI is a machine learning technology company based in New York City. Our mission is to improve life's most critical areas through AI automation.
Our state-of-the-art AI Assistant automates customer conversations across multiple channels to elevate customer service and improve the bottom line. Email, text, webchat, phone; we've built artificial intelligence that can respond to leads and customers 24/7 with accurate and helpful information. As of 2023, we’ve partnered with the top 200 property managers in America to automate leasing and increase access to housing.
We’re building a future of fully autonomous buildings and healthcare systems, similar to autonomous cars. Our technology takes on the repetitive, manual tasks that slow teams down, allowing them to monitor, decide, and act through AI. This reduces operational overhead while empowering people to focus on higher-value work.
Right now, we're in the process of expanding our offerings from the multifamily industry to encompass more industries, including healthcare. We're seeking candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers
Why Work With Us
We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!
Gallery
EliseAI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a fully in-office company with a beautiful new office located at E 33rd Street and Park Ave. Our employees work in person 4-5 days per week.
