Senior Technical Specialist

InterSystems supports customers as they upgrade their HealthShare® applications. Our Upgrade Assistance Team is looking for experienced candidates who are self-motivated, creative, and energetic problem solvers to join the team supporting development and administration of the tools, systems, and environments used to upgrade HealthShare®.

This program provides a true challenge and opportunity for applicants to shape the mutual success of the program, the customer experience, and their own careers.

As a member of this team, you will sharpen your technical, professional, and personal skills in a highly collaborative environment. You are engaged in all stages of the HealthShare® upgrade lifecycle, providing leadership in the development of tools and methodologies to improve the customer’s experience of HealthShare® upgrades.

This position is Boston, Massachusetts based.

Responsibilities:

· Work in tandem with the Service Executive managing the project.

· Provide technical leadership on multiple, simultaneous upgrade projects, provide guidance to the UAP team; when necessary, own the feedback loop to HealthShare® development.

· Develop tools to help assess customer systems for upgrade readiness, automate and monitor upgrade processes, and otherwise improve the HealthShare® upgrade customer experience.

· Manage the technical aspects of the project – including the care and feeding of the tools developed for the upgrade, guidance on problems encountered, advice on strategies. This includes attending customer calls and iterative environment upgrades.

· Manage the HealthShare testbed environment, including Code Compare.

· Incorporate lessons from each project experience into the larger effort to improvement in the overall upgrade approach and execution.

· Recognize areas for internal improvement and collaborate on plans for implementing them.

Qualifications:

· Experience developing or supporting InterSystems technology and/or healthcare systems highly desirable.

· Knowledge of Health Information Exchange (HIE) standards and best practices.

· Experience supporting and troubleshooting live systems.

· Experience with networking or system architecture.

· Experience coding with existing application tools or closing gaps by developing new utilities.

· Strong communication skills are a must.

· Ability to solve difficult problems and develop creative solutions; ability to identify key issues/problems through analysis and questions and attack problems systematically; ability to identify non-obvious relationships.

· Creative and open-minded approach to issue investigation and fully-documented resolution.

· Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced; is friendly, personable, and engaging.

· Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy.

· Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern.

Education and Training:

· University degree or 6+ years’ experience managing large, complex projects, preferably in healthcare IT

· Technical knowledge in software and implementation processes

· Some development experience in InterSystems technologies required.

· Continued pursuit of Certification/Continuing Education, such as:

o InterSystems Applications

o System Management and/or Architecture

o Network Management

o IT Project Management

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.