Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Role Summary:We are seeking a multifaceted individual for the role of Senior Project Manager to join our BioProduction business team. The successful candidate will coordinate cross-departmental teams including Business Account Manager, Associate Project Managers, Technical Application Service Representatives, and Operations partners to lead timeframes for strategic portfolio projects and requests. Responsibilities include leading all aspects of the planning, implementation, and tracking of specific short-term and long-term projects related to the development, improvement, and distribution of BCD Custom products. Additionally, the role requires outstanding customer presentation expertise and the skills to lead in order to accomplish project objectives.
Key Responsibilities :Project Coordination: Lead cross-functional teams across planning, quality, supply chain, manufacturing, and MSAT to develop timelines for the management of BCD customer projects/programs and ensure project objectives are achieved. Build and maintain client relationships through well-managed experiences with the BioProduction team. Construct detailed project plans, including timelines, cost management, and risk management strategies, to be shared with clients and internal teams.
Performance Measurement and Reporting: Apply appropriate tools and techniques to measure performance such as documented communication, dashboards, and all other requirements for the effective execution and timely communication of the order or project status. Provide regular status reports to senior management and other team members and raise issues to management as needed.
Continuous Improvement: Find opportunities to improve processes and implement validated methods in project management to increase efficiency and effectiveness.
Business Continuity: Work with internal teams to facilitate the development, sign-off, and execution of Supply, Pricing, Service Level, and Quality Agreements. Support Request for Information (RFI) and Request for Proposal (RFP) for BCD products. Provide input to the demand planning efforts across the team. Translate the funnel and customer program information into operational capacity and demand. Collaborate with Product Management and Demand Planner to ensure open communication.
Work closely with clients, acting as a liaison between customers and internal stakeholders, enabling efficient communication and effective partnership. Coordinate audits and Technical Visits with the Quality Assurance and R&D teams to meet Quality Agreements or agreed timelines.
Troubleshoot Technical Issues: Collaborate with technical experts to identify and understand the functional components of the customer’s processes. Align the appropriate Thermo Fisher resources and team members to address and resolve issues promptly.
Education: Bachelor’s degree in Biology, Chemistry, Engineering, or Business Administration, or equivalent experience. A Master’s degree or Ph.D. is preferred. PMP certification is considered a plus.
Experience: Confirmed experience in customer experience management (5+ years) and leading cross-functional teams for at least 2 years, preferably in Life Sciences or related industries. The ideal candidate will be culturally attuned to global teams.
Skills: Demonstrate participation in leading and aligning project teams and have strong communication/customer service skills. Experience working with global teams is a requirement. Strong interpersonal and time management skills, with the ability to lead multiple projects simultaneously. Strong analytical and problem-solving skills and the capacity to address customer needs.
This role requires occasional travel to visit customers for Quarterly Business Reviews or specific technical meetings, working closely with the BioProduction project management and Operations team to achieve pre-determined goals and objectives.
Skills Required
- Bachelor’s degree in Biology, Chemistry, Engineering, Business Administration, or equivalent experience
- 5+ years of customer experience management
- At least 2 years leading cross-functional teams
- Experience working with global teams
- Strong communication and customer service skills
- Strong interpersonal and time management skills
- Ability to lead multiple projects simultaneously
- Strong analytical and problem-solving skills
- Master’s degree or Ph.D.
- PMP certification
- Experience in Life Sciences or related industries
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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