The Role
Owns technical product strategy, requirements, lifecycle support, implementations, upgrades, vendor relationships, risk assessments, compliance, documentation, and support models across healthcare IT products. Serves as a technical product owner and liaison between business stakeholders, vendors, and IT teams while managing roadmaps, system integrations, product audits, and service metrics.
Summary Generated by Built In
Requisition Number: 2382485
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Technical and functional product knowledge across the product portfolio, along with the ability to collaborate effectively with cross-functional IT teams, vendors, and product stakeholders
- Product requirement definition and analysis. Serve as liaison to translate business requirements to technical solutions
- Understand and support best practices as it relates to data management across products
- Fosters teamwork and innovation. Shares product knowledge and provides technical guidance in support of other teams related to products in the environment
- Understands product lifecycle methodology. Supports product lifecycle and product roadmap/strategy for multiple products
- Support new product implementations, product upgrades, and product transitions (clinical, revenue cycle, and/or administrative products)
- Develops and maintains product support models and ensures product documentation exists and is maintained utilizing standard tool sets
- Ensures clear communication of system capabilities, limitations, and potential impacts on business operations
- Identifies product risks and deficiencies and works to mitigate with vendors and stakeholders
- Perform product audits, risk assessments and remediation. Broad understanding of security vulnerabilities and policies to ensure compliance
- Assists with analyzing and evaluating 3rd party vendor products (clinical, revenue cycle, and/or administrative) and technology solutions in the environment in support of standards and rationalization
- Ability to manage vendor relationships, service delivery, and monitor defined support metrics
- Serve as an escalation contact related to product support issues and assists with execution of product support models
- Application of ITSM/ITIL standards to deliver consistent practices to achieve service excellence
- Maintains Application Portfolio artifacts
- Serve as Technical Product Owner
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Mathematics, Engineering, or other related field or equivalent work experience
- 10+ years of experience successfully implementing, supporting, configuring 3rd party vendor technology solutions in a Healthcare setting. Includes experience defining project scope, specifying tasks and meeting deliverables according to established targets
- 8+ years of experience managing vendor products and roadmap planning as well as managing vendor relationships and services
- 8+ years of experience as an IT product subject matter expert
- 5+ years of experience evaluating product solutions, defining and analyzing system requirements, building product diagrams, data flows, and integration requirements.
- Knowledge of regulatory requirements specific ASC and Practice Services environment. Ensure products comply with regulations, standards, and internal policies. Ensure that products meet or exceed security requirements to protect organization data/users
- Proven exceptional time management, facilitation, and organizational skills
- Proven collaborative style with ability to engage stakeholders, vendors IT teams and business owners building alignment
- Proven solid written and verbal communication skills with the ability to convey technical information to non-technical stakeholders, collaborating on business/operational requirements
- Demonstrated critical thinking and problem solving
- Proven driven to understand and learn innovative technologies
- Proven proactive mindset and demonstrates flexibility to adjust to changing priorities within the environment
Preferred Qualification:
- Experience in Healthcare IT and implementing and/or supporting technology solutions
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related field, or equivalent work experience
- 10+ years of experience implementing, supporting, or configuring third-party vendor technology solutions in a healthcare setting, including defining project scope, specifying tasks, and meeting deliverables
- 8+ years of experience managing vendor products, roadmap planning, vendor relationships, and services
- 8+ years of experience as an IT product subject matter expert
- 5+ years of experience evaluating product solutions, defining and analyzing system requirements, and building product diagrams, data flows, and integration requirements
- Knowledge of regulatory requirements specific to ASC and Practice Services environments, including product security, standards, and internal policy compliance
- Exceptional time management, facilitation, and organizational skills
- Collaborative stakeholder engagement with vendors, IT teams, and business owners
- Strong written and verbal communication skills for conveying technical information to nontechnical stakeholders
- Critical-thinking and problem-solving skills
- Ability and motivation to learn innovative technologies
- Proactive mindset and flexibility to adjust to changing priorities
- Experience in Healthcare IT and implementing or supporting technology solutions
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
