The Role
Lead and manage cross-functional program delivery, ensuring alignment, tracking progress, and facilitating communication between teams for successful project execution.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a highly organized and proactive Senior Technical Program Manager to drive cross-functional execution across Product, Engineering, Integrations, CSM, and Implementation teams. You will play a key role in aligning multiple workstreams, leading huddles, ensuring smooth customer implementations, and keeping teams aligned on priorities and timelines.
Responsibilities
- Own end-to-end delivery of programs spanning Product, Engineering, Integrations, CSM, and Implementation teams.
- Lead and run daily/weekly huddles, ensuring alignment across pods.
- Build and maintain program plans, sprint schedules, dependency maps, and milestone trackers.
- Monitor progress, flag bottlenecks, escalate blockers, and ensure on-time execution.
- Drive operational excellence through structured documentation, reporting, and communication.
- Serve as the central coordination point between Product, Engineering, Integrations, CSM, and Implementation Consultants.
- Translate requirements between customer-facing teams and technical teams.
- Facilitate clear communication on scope, timelines, ownership, and deliverables.
- Align project priorities and manage updates related to roadmap, scope changes, or timeline shifts.
- Maintain dashboards, RAID logs, and weekly status reports.
- Provide clear, concise updates to leadership and key stakeholders.
- Ensure adherence to sprint ceremonies, release processes, and governance standards.
- Drive retrospective outcomes and continuous improvement initiatives.
- Oversee delivery of integration workflows (Workato, Boomi, APIs) and customer-specific technical implementations.
- Ensure smooth execution of QA, UAT, and go-live processes across functions.
- Partner with CSMs and Implementation Consultants to ensure customer timelines and expectations are met.
- Manage resource allocation, workload balancing, and sprint capacity planning.
- Work with functional leaders to identify resourcing gaps and hiring needs.
- Ensure optimal utilization of teams across projects.
Requirements
- 5+ years of experience in Program Management or Technical Project Management in a SaaS, integrations, or product-led environment.
- Strong understanding of Agile methodologies, sprint planning, and frameworks like Scrum of Scrums.
- Experience working with cross-functional teams in high-growth environments.
- Hands-on experience with tools such as JIRA, Asana, ClickUp, Confluence, or similar.
- Excellent communication and stakeholder management skills.
- Ability to thrive in fast-paced, dynamic environments with shifting priorities.
- Experience managing API- or integration-heavy projects is a strong plus.
- Certifications (PMP, CSM, SAFe, Agile) are a plus.
Soft Skills
- Highly organized and detail-oriented.
- Strong problem-solving skills with a bias for action.
- Excellent facilitation and conflict-resolution capability.
- Ability to drive clarity in ambiguous or complex environments.
- Strong leadership presence and stakeholder influence skills.
Why Join Us?
- Opportunity to own high-impact, cross-functional programs across global teams.
- Work on complex customer implementations and integration-led workflows.
- Fast-paced, collaborative, remote-first culture.
- Growth-oriented environment with strong leadership support.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
APIs
Asana
Boomi
Clickup
Confluence
JIRA
Workato
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
