Our Opportunity:
Chewy is looking for a Senior Technical Product Manager to join our Retail Operations Product Team. You will be a key driver behind initiatives for Chewy’s Vendor Parter Portal (VPP). This entails not only being a member of the product management team, but also innovating the process and development strategies to support Chewy’s vendors, and internal team. This is not the standard product management role, as this role is revampiing application support structure from the ground up which means getting in the trenches and participating in activities across the board.
Does this sound like you? If so, we would love to hear from you! Come join the Pack!
What you'll do:
- Define and lead a clear product roadmap to improve vendor engagement, onboarding, item assortment, catalog management and rebate management.
- Facilitate collaboration with Engineering, Product Management, and Operations to align on VPP enhancements.
- Identify and drive efficiency improvements to reduce vendor onboarding, assortment decisions, and evaluation timelines.
- Serve as a primary point of contact to ensure strong alignment and effective communication across customer teams.
- Set and monitor KPIs to assess VPP performance, providing data-driven insights for continuous improvement.
- Own the implementation, enhancement and support for Vendor Partner Portal.
- Define requirements which meet business needs.
- Set priorities for the development team.
- Coordinate with business customers and continuously make sure your team is delivering according to the constantly growing needs of the business.
- Work with engineering team to resolve bottlenecks to help deliver final system results.
- Coordinate activities across different interpersonal functions for initiatives
- Review and report on progress for initiatives/projects, handling project risks - including the development of contingency plans
- Be responsible for the final system results and the overall roadmap for your area of responsibility.
- Measure, report and continuously improve scrum team’s effectiveness via mentoring and coaching.
What you'll need:
- 5+ years of Technical Product Management or Project Management experience
- Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
- Strong writing/technical writing skills
- Experience with Agile methodologies or similar frameworks (e.g., Six Sigma), including roles such as Scrum Master or Product Owner
- Ability to perform business requirements analysis, technical architecture and design review
- Excellent communication and organization skills
- Capability to identify and mitigate development and implementation risks
- Bachelor's degree or equivalent experience in Computer Science, Operations Management or Business Administration
- Position may require occasional travel
Bonus:
- Experience with building retail back-end solutions.
- Experience with vendor facing systems.
- Experience with Oracle CRM
- Experience with Jira JSM
- Experience with workflow building and management.
- Exceptional customer service skills, follows up with clients and Team Members, and takes initiative to anticipate and solve problems.
- Experience with CI/CD processes and releases management
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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