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Job Description:
Senior Technical Program Manager
What We’re Looking For:
You are a Technical Program Manager with an understanding of the challenges of Software as a Service. You have demonstrated success translating business objectives into technical deliverables, (re)engineering processes to improve engineering efficiency, and excelled as a servant leader enabling engineering teams deliver high quality software. You have experience working with AWS, GCP, OCI or Azure…if you checked all the boxes, we’d love to speak with you!
Position Overview:
Vertex Inc. is rapidly scaling its portfolio of Tax SaaS solutions. These solutions must deliver enterprise-grade performance, reliability, and integration while leveraging consumer internet economies of scale in the cloud. To achieve this we are continuing to build a strong TPM Organization to manage dependencies, risks and releases across multiple teams and initiatives. In doing so, this role will lead Value Streams, ARTs or cross-cutting programs to meet, or exceed, customer expectations.
Role Responsibilities:
Scope
- Develop, maintain, and scale effective Technical Program Management best practices ensuring Vertex Inc. meets or exceeds Availability, Performance, Security, Compliance and Cost targets.
- Work with all key cross functional teams including, but not limited to, Engineering, Product Management, and Business teams to convey the technical vision and contribute to alignment of programs and processes within different organizations and cross functional organizations (this could shape up as Value Stream, ART or Program).
- Works independently under limited supervision.
Excellence
- Identify opportunities to improve teams’ efficiency.
- Work with key stakeholders and leadership on process issues to address deficiencies impacting organization effectiveness.
Communication & Influence
- Work with the Value Stream or Program stakeholders to fully scope requirements
- Work to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures.
- Develop KPIs and metrics and report progress against it.
- Drive risk to mitigation
Basic Qualifications:
- Ability to demonstrate and articulate TPM and/or RTE fundamentals and experience in technical specialties, methodologies, and processes.
- Proven leadership in identifying and influencing the business to employ specific technologies and best‐in‐class processes.
- Experience in Agile methodologies (e.g., SAFe, Scrum, XP, Lean)
- Working experience with Cloud Technologies – AWS, GCP, OCI or Azure.
- Requires advanced knowledge of job area obtained through advanced education combined with experience. Must have practical knowledge of program management
Preferred Qualification
- Experience with Software-as-a-Service (SaaS) and Internet technologies highly desired
- Certified SAFe Agilist
- AWS, GCP, OCI or Azure Certified Practitioner
- Prior experience as software engineer, SRE or related.
EDUCATION AND TRAINING:
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Ten (10) plus years of experience in related field
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Or Bachelor’s Degree in a related discipline plus 5 years of related experience
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Or Master’s Degree plus 3 years of related experience
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Project or Program Management certification is highly desired
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Top Skills
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Vertex Inc. is a remote-first global organization that stands out for its commitment to innovation, collaborative culture, and focus on employee growth—our cutting-edge tax technology solutions power global commerce and creativity thrive. Join us to make a meaningful impact and advance your career in a supportive, dynamic workplace.
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