Senior Technical Program Manager, ITC

WHO YOU’LL WORK WITH

The Technical Program Manager at ITC will partner closely with technology leads and Technical Directors in engineering, product, UX and architecture to ensure software capability execution across all functions of Global Technology. You will have close partnership with leads of other technology domains and business teams associated with the program. You will work closely to coordinate with other Technology teams on dependencies across the portfolio.

WHO WE ARE LOOKING FOR

You will drive key programs within the Consumer Product & Innovation portfolio. This role will lead diverse cross-function team members to execute complex and strategic programs. We are looking for a leader who has experience building program management functions and oversee end-to-end execution across multiple parallel program workstreams, including risk management, issue/conflict resolution and dependency management.

 
The ideal candidate for this position will be seasoned in program management with strong leadership skills, technical capabilities, communication skills, and expertise with digital and technology transformation. This role requires that as a Technical Program Manager, there exposure to both the breadth of knowledge across different technologies and the depth of understanding in key technical areas.  This person will have demonstrated experience in an agile and program model structure. This person will have developed detailed, crisp business requirements and user stories that can be used to create specifications and architecture features. This candidate will serve as the single touchpoint for the program from India Technology Center and work in close partnership with your peer program managers at WHQ to deliver program outcomes. This role requires a candidate who is strong at building relationships across functions to align strategies and drive execution. This candidate will be Single Point Of Contact (SPOC) representing team in program reviews, business reviews to provide regular updates to stakeholders on end-to-end health and progress, and risk management. This candidate will be Single Point Of Contact (SPOC) representing team in program reviews, business reviews to provide regular updates to stakeholders on end-to-end health and progress, and risk management. This person will be a strategic problem solver with an ability to prioritize multiple and competing priorities while driving a plan to execution.

• Bachelor’s degree or master’s (preferred) in Engineering, Computer Science or related technical field

• Project Management Professional (PMP) preferred.

• 5+ years of Technical Program Management experience working directly with engineering teams

• 3+ years of software development experience

• Relevant experience in Retail, Customer Experience, Innovation, eCommerce, Mobile Commerce, Digital marketing, Supply Chain, and Operations preferred. 

• Experience leading program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting.

• Strong relationship-building skills and experience working closely with senior executives and cross-functional partners to deliver key strategic initiatives.

• Experience running and executing across multiple complex technology platforms and business areas

• Strong oral and written communication skills and ability to challenge the status quo

• Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment

• Delivery experience using Agile and Waterfall methodologies

• Deep experience with tools such as Aha!, JIRA, and Confluence

• Proven experience in a technical program management or engineering delivery role, with a strong ability to drive technical projects to successful completion.

• Technical understanding of Service Oriented Architecture Solutions.

• Broad technical understanding across a variety of platforms, systems, and engineering disciplines, like Front End, Dev ops, Cloud Services

• Excellent communication skills, with the ability to translate complex technical concepts to non-technical stakeholders and vice versa.

WHAT YOU’LL WORK ON

You will assess and understand product specifications and coordinate teams and resources needed to execute those specifications. You will lead the program and have oversight of its execution and development. You will be responsible for the end-to-end timely, on budget technology execution of the Technology program, actively engaging key business and technology portfolio partners to ensure opportunities, risks and issues are understood and addressed. You will co-create and help develop program dashboards, portfolio reporting and analysis activities.

Drive and manage end-to-end delivery of complex technical programs, ensuring alignment with business objectives and technical requirements.
Collaborate with engineering teams to design, plan, and deliver innovative technical solutions that meet both short-term and long-term goals.
Own technical risk management, identifying potential issues and implementing strategies to mitigate them across all phases of the program.
Work closely with product management, engineering, and business stakeholders to balance technical trade-offs and align engineering efforts with business priorities.