Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Lead complex, cross-functional programmes, delivering technology solutions that enhance customer experiences and support business transformation.
- Shape delivery plans, roadmaps, objectives and investment priorities in partnership with Product and Engineering teams, ensuring clear outcomes and measurable progress.
- Own technical delivery and release strategies, proactively managing risks, dependencies and escalations to achieve successful outcomes.
- Drive quality, continuous improvement and effective delivery practices, improving consistency, reducing risk and enabling successful change across teams.
- Partner with business stakeholders and third-party vendors, translating technical concepts into clear actions, managing performance and delivering value from technology investments.
- Experienced in leading large-scale, multi-team technology and transformation programmes within complex environments.
- Comfortable working with technical, product and business stakeholders, building trusted relationships and influencing at all levels, including senior leadership.
- Skilled in service-focused delivery, using operational data and performance insights to support decision-making and continuous improvement.
- Able to balance strategic thinking with a hands-on approach, ensuring solutions are effectively deployed, adopted and optimised.
- You bring strong commercial awareness, problem-solving skills, resilience and a collaborative mindset, with a passion for delivering lasting improvements.
Skills Required
- Experience leading large-scale, multi-team technology and transformation programmes within complex environments
- Ability to work with technical, product and business stakeholders and influence senior leadership
- Service-focused delivery experience using operational data and performance insights to support decisions and improvements
- Balance strategic thinking with a hands-on approach to ensure solutions are deployed, adopted and optimised
- Strong commercial awareness, problem-solving skills, resilience and a collaborative mindset
- Ability to work in a hybrid, in-person model with core collaboration days in the Support Centre (typically three days per week)
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
