Be an Early Applicant
Atlassian provides tools to help every team unleash their full potential.
The Role
Serve as a trusted executive advisor to strategic enterprise customers, driving adoption, measurable business outcomes, and expansion. Lead Customer Success Plans, complex transformation programs, and AI enablement. Mitigate risk, advocate customer needs internally, and collaborate cross-functionally with sales, product, support, and advisory teams to maximize long-term value.
Summary Generated by Built In
Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is required to be performed from the UK.
#LI-GL1 #LI-remote
This role is required to be performed from the UK.
- Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
- Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
- Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.
- Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
- AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian's AI and emerging technologies to enhance their strategies and operations.
- Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
- Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian's products, services, and customer experience.
- Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.
- Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).
- Experience with AI and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
- Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
#LI-GL1 #LI-remote
Skills Required
- Experience in Customer Success, account management, consulting, or enterprise transformation managing large, complex strategic customers.
- Executive presence delivering solutions at SVP/C-level for Fortune 500/global enterprise customers.
- Proven success leading transformational initiatives that drive measurable customer outcomes (adoption, expansion, retention, efficiency savings).
- Experience with AI and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases.
- Proficiency with Customer Success Planning frameworks and experience using Gainsight, Salesforce, Tableau, or similar tools.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian-powered solutions, ITSM certification, and familiarity with MEDDPICC or similar deal qualification frameworks.
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
Atlassian Compensation & Benefits Highlights
-
Parental & Family Support — 26 weeks paid leave for birthing parents and 20 weeks for non‑birthing parents are offered, alongside inclusive family‑formation support such as fertility, adoption, and surrogacy. Additional resources include neurodiverse family support and conveniences like breastmilk shipping for business travel.
-
Healthcare Strength — Medical, dental, and vision coverage is paired with extensive mental‑health programs (e.g., Modern Health/EAP), plus disability and life insurance in many locations. Fertility and family‑formation benefits further expand the health offering.
-
Retirement Support — A 401(k) with a 4% company match and 100% immediate vesting is highlighted for U.S. employees. Retirement planning support is also included.
Atlassian Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
Gallery
Atlassian Teams
Atlassian Offices
Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
Typical time on-site:
None
San Francisco, CA
Australia
Japan
Canada
Netherlands
Amsterdam, NL
Austin, TX
Austin, TX
Bellevue, WA
India
Boston, Massachusetts
Boston, MA
Chicago, IL
Poland
Mountain View, CA
New York, NY
Australia
Learn more
