Jobs at Marks and Spencer

Keep store operations running by receiving and moving deliveries, replenishing and cleaning shelves, using digital tools to track stock, supporting the shop floor during busy periods, and working flexibly across back of house and customer areas.

Provide excellent customer service and sell Travel Money and related services; use digital tools; meet daily sales targets; maintain store presentation; follow safe, legal and financial crime practices; share feedback and knowledge with colleagues; own personal development.

Provide high-energy customer service in the Food section: sell and recommend products, stock and refill, use digital tools (Sparks/in-store devices), work under pressure, adapt across store areas, and contribute to a positive team environment to drive sales.

Lead design and build of scalable AI platform capabilities on Azure and Databricks, including data lakes, integration, model hosting, APIs, and IaC. Produce technical designs, reusable platform components, optimize performance/cost, and collaborate across engineering, architecture, and product to drive operational excellence.

Operate backstage retail operations: receive and process deliveries, manage stock and availability, use digital tools to track inventory, maintain a clean, efficient shop floor, adapt to changing tasks and work patterns, and collaborate with colleagues to keep store operations running smoothly.

The Project Insights & Automation Lead will create Power BI dashboards, automate processes, and utilize AI to support decision-making for M&S Foods project delivery teams.

Provide excellent in-store customer service in lingerie, offering one-to-one styling and bra-fitting, use digital tools to personalise recommendations, maintain high standards of speed and accuracy, adapt to changing store needs and shift patterns, and promote products both in-store and online.

Deliver high-quality, personalised customer service in lingerie and fashion through one-to-one styling and fittings. Use digital tools to assist customers, maintain high standards, work efficiently under pressure, adapt to store needs, and support M&S's retail transformation and inclusive customer experience.

Own day-to-day delivery of Data & AI marketing products: translate vision into executable plans, manage cross-functional teams, remove blockers, track risks, maintain evolving ways of working, and deliver measurable business impact while engaging stakeholders.

Lead M&S payment acceptance strategy and partnerships across acquirers, schemes and providers. Drive payment cost optimisation, approval rate improvements and customer payment experience via routing, tokenisation, wallets and emerging payment technologies. Manage multi-million-pound budgets, supplier performance, regulatory change and incident response while influencing stakeholders and developing business cases and roadmaps for future payment capabilities.

Support behind-the-scenes store operations: receive and process deliveries, replenish stock, maintain a clean, full shop floor, use digital tools to track inventory, work fast and accurately, and collaborate across store teams. Role requires physical stamina and flexibility to work early, late and unsocial hours.

Operate behind-the-scenes retail operations: receive and process deliveries, manage stock, use digital tools to track inventory, keep the shop floor stocked and clean, work fast and accurately across shifts, and support colleagues to ensure product availability and store readiness.

Perform physically demanding back-of-store duties: receive and process deliveries, manage stock and inventory, use digital tools to track availability, maintain cleanliness, and support colleagues across store functions to ensure the shop floor is stocked and ready for customers.

Operate behind-the-scenes store operations: receive and move stock, manage deliveries, use digital tools to track stock and availability, keep areas clean and stocked, and support colleagues across the store in a fast-paced, physically demanding environment.

Lead and motivate a retail team on the shop floor to deliver strong commercial results, five-star customer service, Travel Money sales, operational standards, and colleague development while following safe and compliant processes.

Back-of-house retail role responsible for stock, deliveries, and operating mechanical equipment to keep the shop floor stocked and clean. Use digital tools to track deliveries and manage inventory, work flexibly across shifts (including early mornings, late shifts and weekends), perform physically demanding tasks with speed and accuracy, and collaborate across store teams to support smooth store operations.

Lead design and implementation of consolidation, group and external reporting in SAP S/4HANA. Standardise and automate financial close and consolidation processes, oversee testing and validation, align requirements with Group Finance, local teams and auditors, and drive change management, training and business readiness for post-launch operations.

Create 3D visuals and instore creative responses for campaigns (windows, first bites, department elevation). Manage briefs, timelines, prototypes and stakeholder sign-off, use AI tools for concept development, monitor in-store impact, and ensure on-brand, scalable solutions that drive customer experience and commercial results.

Lead design and delivery of scalable, secure payment platform capabilities. Own reliability, performance and resilience, drive DevOps/CI-CD, observability and incident management, and mentor engineers to improve platform engineering practices.

Design, build, and operate secure, scalable authentication, authorization, and identity services. Own features end-to-end from design through production support, champion engineering best practices, and collaborate on platform direction to support millions of customers and internal teams.