Jobs at Marks and Spencer

Serve customers in the M&S Cafe, prepare food and drinks, use digital order tools, maintain food safety and speed under pressure, support teammates, and adapt to changing needs and busy periods.

Deliver outstanding in-store customer service in Fashion, Home & Beauty. Provide one-to-one styling, bra fitting, and product recommendations, use digital tools to assist customers, maintain high standards, and work flexibly across scheduled shifts in a fast-paced retail environment.

Lead and motivate a retail team on the shop floor to deliver strong commercial results, five-star customer service, Travel Money sales, operational standards, and colleague development while following safe and compliant processes.

Support the Visual Merchandising team to create and maintain in-store displays and window installations, refresh seasonal/promotional visuals, manage stockroom organization, monitor inventory of display materials, and ensure visual standards and health & safety are upheld.

Operate behind the scenes to receive and process deliveries, manage and shift stock, and keep the shop floor replenished. Perform physically demanding, fast-paced tasks with urgency and accuracy. Use digital tools to track deliveries and inventory, work across store functions, and adapt to early mornings, varied shifts, and weekend hours while supporting teammates.

Analyze customer behaviour and loyalty programme performance (Sparks), deliver insight-led analysis to inform trading and strategy, collaborate with Loyalty, Product, Data and Data Science teams, and help define measurement of customer impact and commercial value.

Lead and grow a high-performing engineering team for Loyalty Clubs and Campaigns. Oversee agile delivery, technical standards, system design, cloud-based architecture, quality assurance, maintenance, and cross-functional collaboration to deliver scalable loyalty features and offers.

Work nights and early mornings to handle stock, deliveries, and back-of-house operations. Use digital tools to track deliveries and manage inventory; maintain store availability, cleanliness, and speed. Be physically able, flexible across shifts and store areas, and collaborate with colleagues to meet operational demands.

Handle back-of-house store operations including stock management, deliveries, and replenishment. Use digital tools to track inventory, work flexibly across the store, and support colleagues in a fast-paced, physically demanding retail environment.

Perform physically demanding backstage retail tasks including handling deliveries, replenishing stock, maintaining store cleanliness, and using digital tools to track inventory. Work flexibly across the store, collaborate with colleagues, and maintain speed and accuracy to keep the shop floor stocked and ready for customers.

Support back-of-store operations: receive and manage deliveries, stock shelves, use digital tools to track inventory, maintain store cleanliness and availability, work flexibly across the store during early shifts and weekends, and collaborate with colleagues to keep store operations running efficiently.

Operate back-of-house store operations: receive and process deliveries, manage stock, use digital tools to track inventory, keep the shop floor replenished and clean, and support colleagues across functions. Role requires physical stamina, flexibility with shifts, and strong teamwork to maintain store availability and speed.

Design and maintain reliable data solutions, lead a squad of engineers, develop scalable data pipelines, and ensure adherence to data standards.

Lead and develop a Data Science team to deliver scalable ML/AI solutions for an online Personalisation programme, ensuring impactful customer experiences.

Perform physically demanding, behind-the-scenes retail operations: receive and track deliveries, manage stock replenishment, use digital tools to update stock and availability, keep stock areas and shop floor tidy, and support colleagues across the store with flexible shifts and punctual, accurate work.

Perform physically demanding, fast-paced backstage retail duties: receive and track deliveries, manage and replenish stock, use digital tools to update availability, keep stock areas clean, and support colleagues across the store during scheduled shifts.

Lead discovery, experimentation and delivery of AI-enabled products for M&S. Identify and prioritise high-impact AI opportunities, partner with engineers, data scientists and designers, own the product lifecycle end-to-end, drive adoption and scale, and communicate value to senior stakeholders to deliver measurable business impact.

Ownership of backend Loyalty platform services: design, build, deploy, monitor and optimise scalable, distributed systems. Collaborate across teams to shape technical direction, improve developer experience, and maintain reliability, observability and operational excellence for customer-facing Sparks journeys.

Perform back-of-house operations: manage stock and deliveries, use digital tools to track inventory, keep shop floor replenished, maintain cleanliness, work flexibly across store shifts and support colleagues.

Provide excellent customer service selling Travel Money products, use digital tools, maintain product and commercial knowledge, complete transactions accurately, identify sales opportunities, contribute to store profitability, meet performance objectives, adapt to change, and build positive relationships with customers and colleagues.