Have you ever wondered what it takes to deliver highly technical software implementations at enterprise scale? Join our Professional Services team and help customers unlock the full potential of Coveo's AI-powered platform.
With more than 1,000 implementations delivered over the years for global organizations such as Dell, Rolex, and Salesforce, our team tackles complex technical challenges every day. You'll play a key role in aligning business objectives, technical requirements, and project execution to ensure successful customer outcomes.
As one of our Technical Project Managers, you will:- Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
- Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision-making, and accountability throughout the implementation lifecycle.
- Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
- Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
- Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
- Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
- Identify, assess, document, mitigate, and escalate risks when required to ensure successful project delivery.
- Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.
- At least 3 years of experience managing large-scale information technology implementation projects.
- At least 5 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
- Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
- Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments.
- Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.
- Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps.
- Project management certifications such as Project Management Professional (PMP), Scrum Master, or equivalent.
- Experience with web development or software engineering.
- Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, or professional services automation tools such as Certinia (formerly FinancialForce) or Mavenlink.
- Experience working in a consulting, professional services, or customer implementation environment.
This role requires strong English communication skills, as you will work primarily with English-speaking customers and stakeholders across North America and global markets.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
Skills Required
- At least 3 years managing large-scale IT implementation projects
- At least 5 years gathering requirements, producing technical documentation, and coordinating QA activities
- Strong understanding of technical challenges implementing cloud-based software solutions and web applications
- Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments
- Ability to influence and collaborate with developers, architects, business stakeholders, and executive sponsors
- Strong English communication skills (work primarily with English-speaking customers)
- Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps
- Project management certifications (PMP, Scrum Master, or equivalent)
- Experience with web development or software engineering
- Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, Certinia, or Mavenlink
- Experience working in consulting, professional services, or customer implementation environments
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
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Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
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Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
