Job Description:
Job Summary:
Seeking a Technical Product Manager (TPM) with expertise in developing customer lifecycle management systems to take ownership of core lifecycle management solutions within Vertex’s product ecosystem. Customer lifecycle management is not just a feature; it is foundational to the platform. This role will focus on executing the development of our customer lifecycle management solution, collaborating with other teams to ensure adoption of the new system, leading the migration of customers and products to the new system, and deprecating the legacy system. The TPM will collaborate with other product managers and cross-functional teams to deliver robust, scalable lifecycle management solutions, while also preparing to expand responsibilities into additional technical domains as the company’s platform evolves. This position offers a unique opportunity for growth through collaboration and innovation, providing amazing technical product management experience with a path to grow in other platform domains in the future.
Essential Job Functions & Responsibilities:
Take ownership of the development and execution of core customer lifecycle management solutions within the Vertex product ecosystem.
Collaborate effectively with cross-functional teams (e.g. Software Architecture, Engineering, and UX) and other product managers to ensure successful adoption of new lifecycle management systems.
Lead the migration process for customers and product teams from legacy systems to new lifecycle management platforms.
Guide the deprecation and retirement of outdated or legacy customer lifecycle management systems.
Drive innovation by identifying and implementing scalable, robust solutions that serve as foundational platform capabilities.
Work closely with stakeholders to capture requirements, prioritize initiatives, and align product development with company strategies.
Prepare to expand into other technical domains as the company’s platform evolves, supporting continued professional growth.
Foster collaboration and continuous improvement within and across teams, promoting best practices in technical product management.
Lead or participate in other activities, agile ceremonies or duties as assigned. Other functions may be assigned, and management retains the right to add or change the duties at any time
Knowledge, Skills, and Abilities:
Strong expertise in customer lifecycle management, with proven ability to design, execute, and optimize lifecycle management solutions within a complex product ecosystem.
Demonstrated leadership in migrating customers and products from legacy systems to new platforms, including successful adoption and deprecation strategies.
Experience collaborating across cross-functional and multidisciplinary teams, partnering with other product managers, developers, and business stakeholders to deliver scalable, robust solutions.
Ability to drive innovation, identifying opportunities for foundational platform capabilities and implementing improvements that enhance product performance and customer experience.
Skilled in capturing requirements, prioritizing initiatives, and aligning product development with organizational strategy.
Proficient in agile methodologies, leading or actively participating in agile ceremonies and adapting to changing priorities in a fast-paced environment.
Excellent communication skills, able to distill technical concepts for diverse audiences and foster collaboration within and across teams.
Strong analytical and problem-solving abilities, with a data-driven approach to evaluating solutions and supporting continuous improvement initiatives.
Flexible and growth-oriented, eager to expand into additional technical domains as the platform evolves and business needs change.
Educational Qualifications and Work Experience
Bachelor's Degree in Computer Science, or related discipline or equivalent work experience
Five plus years of technical product management experience
Other Qualifications:
The Winning Way behaviors that all Vertex employees need to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity - Be clear, concise, and actionable. Be relentlessly constructive. Seek and provide meaningful feedback
Act with urgency - Embrace agility with frequent iterations, speed, and resilience. Follow the 80/20 rule; perfection is the enemy of good. Don't spend hours if minutes suffice.
Work with Purpose -Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions
Pay Transparency Statement:
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements.
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What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 45 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Innovative, agile, and growth-minded professionals thrive at Vertex. Our remote-first culture offers flexibility and connection, while our focus on indirect tax technology and global expansion creates real impact. With leadership development and a strong emphasis on well-being, careers flourish here.
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