Chewy is seeking a Senior Technical Product Manager to join our Organization in our Seattle or Boston office. The Discovery product team leads the design, functionality, user experience, and performance of Product Listing Pages (PLPs), including search, browse, brand pages, and cross-site recommendations CX. Our mission is to allow customers to navigate and discover Chewy.com efficiently at scale through automation. By using customer signals and sophisticated algorithms, we strive to understand their intent, driving personalized experiences that increase customer acquisition and retention, leading to higher incremental active customers and net sales per active customer.
In this role, you will lead all aspects of a diverse portfolio of projects within Discovery, from conceptualization to execution, encompassing idea generation, user feedback, prototype testing, and data analysis. You'll work closely with other ML scientists and engineers to build highly scalable, customer-first experiences, using ground breaking AI and ML models to power discovery algorithms. You will be instrumental in delivering technical solutions that drive the discovery of products and services on Chewy.
What You’ll Do:
- Define and analyze measures of success (critical metrics) for new features and improvements; translate customer and business insights into clear requirements for product improvements and new features.
- Use your customer-first approach and expertise in machine learning to guide the development and delivery of outstanding customer experiences across the Discovery platform.
- Develop and maintain a roadmap and prioritized product backlog, ensuring alignment between product vision and both customer and business goals.
- Own the end-to-end product development process, balancing product requirements, with technical feasibility and complexity.
- Drive innovation through continuous improvement, employing A/B experiments, data analysis, and feedback to iterate on algorithms and product functionality.
- Collaborate with machine learning scientists, engineering, design, and analytics teams to deliver features that provide high value, ensuring products meet technical standards and drive measurable impact.
What You’ll Need:
- 5+ years in technical product management or a similar role leading cross-functional projects, balancing product/business requirements with technical constraints.
- Bachelor’s degree or equivalent experience in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics), A Master’s degree in an equivalent is preferred.
- Strong experience in applying machine learning techniques and algorithms in a product setting.
- Strong analytical abilities with experience in using data to drive product decisions.
- Proven track record to handle and deliver highly technical products that are scalable and passionate about our customers.
- Experience owning/driving roadmap strategy and definition.
- Strong business, operational, and technical vision.
- Excellent communication and interpersonal and leadership, with the ability to articulate sophisticated concepts at the executive level.
Bonus (if applicable):
- E-commerce experience preferred.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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