Location: Remote (U.S. Based)
Type: Full Time
Clearance: Must pass FBI fingerprint and background check in multiple states
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OverviewWe are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions.
You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio, CAD systems, and related technologies into our secure cloud environment.
The ideal candidate has hands-on experience with telephony systems, strong networking fundamentals, and a proven ability to troubleshoot real-time audio and system integrations. Experience in public safety environments such as PSAPs or 9-1-1 centers is highly valued.
You’ll play a critical role in the deployment, integration, and ongoing reliability of AI-enabled systems used every day by public safety professionals.
Key ResponsibilitiesInstall, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications
Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow
Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems
Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools
Assist with setup, configuration, and support of hardware devices used for audio or data ingestion
Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences
Coordinate with third-party vendors and partners during integrations and issue resolution
Participate in an on-call rotation for after-hours, weekend, and holiday support as needed
Travel to customer sites (up to 20%) for installations, testing, and troubleshooting
4+ years of experience in IT, telecommunications, systems engineering, or technical services
Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.)
Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS)
Proven ability to troubleshoot complex system, network, and audio issues in production environments
Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders
Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows)
Experience with Windows and/or Linux server environments
Ability to work independently, manage ambiguity, and respond effectively in high-pressure situations
U.S. citizen or authorized to work in the United States
Must pass FBI CJIS fingerprint and criminal background checks at national and state levels
Must participate in on-call rotations and may travel up to 20%
Experience with public safety systems, including PSAPs, ECCs, CAD platforms, or 911 telephony
Familiarity with SIP troubleshooting tools (e.g., Wireshark, packet capture analysis, log analysis)
Hands-on experience with hardware installation and onsite deployments
Experience supporting mission-critical or high-availability production environments
Familiarity with logging/recording systems for voice or communications platforms
Scripting or automation experience (Python, Bash, PowerShell)
Experience with monitoring and logging tools
GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities.
Skills Required
- 4+ years of experience in IT, telecommunications, systems engineering, or technical services
- Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.)
- Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS)
- Proven ability to troubleshoot complex system, network, and audio issues in production environments
- Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders
- Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows)
- Experience with Windows and/or Linux server environments
- Must pass FBI CJIS fingerprint and criminal background checks at national and state levels
- U.S. citizen or authorized to work in the United States
What We Do
At GovWorx, we help Public Safety tackle one of its toughest challenges: keeping great people in the profession. 911 centers face growing pressure from staffing shortages, burnout, and rising public expectations. Most tech solutions focus on operations, we focus on the people behind the calls. Our AI-powered platform supports the entire telecommunicator career cycle, from hiring and training to QA, coaching, and retention. We help agencies: Hire smarter by identifying high-potential candidates Train faster with insight-driven onboarding Coach better through performance data and suggested prompts Retain longer by reducing burnout and recognizing great work We replace biased, manual QA with fair, scalable, AI-driven reviews, giving supervisors clarity, time, and confidence to lead well. We surface the calls that matter, flag risks early, and provide actionable insights to help teams grow. By putting people first, we’re helping agencies solve today’s staffing crisis and build a stronger, more sustainable future for public safety.
Why Work With Us
At GovWorx, we don’t replace people with AI, we empower them. Our tools help agencies hire smarter, train faster, and retain longer. By putting people first, we’re tackling the staffing crisis and preparing the next generation of public safety pros.
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