In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
Recharge is looking for an experienced Senior Technical Enablement Manager to lead our partner enablement initiatives and support the successful implementation of Recharge solutions by our agency and technical partners. In this role, you will be responsible for maintaining and building content for our Partner Academy, developing technical training, and creating enablement content that bridges the gap between product knowledge and actionable resources for business, technical, and developer audiences. You'll play a critical role in enhancing the partner experience, ensuring that Recharge is integrated smoothly and effectively into our partners' projects.
This role is ideal for someone who is passionate about instructional design, enjoys facilitating connections with both partners and internal teams, and is comfortable working in a fast-paced, dynamic environment. You should have a strong ability to translate technical concepts into digestible content for our partners.
What you’ll do
- Lead Partner Enablement: Design and manage the Partner Academy, creating comprehensive training and badging programs that empower our agency and technical partners.
- Content Development: Develop and deliver business, technical, and developer guides to support the rollout of Recharge’s multi-product strategy.
- Technical Training: Build facilitation plans to support Recharge’s partner managers, focusing on the technical aspects of integrating Recharge APIs, SDKs, and developer tools.
- Program Management: Continuously assess and optimize the Partner Journey, identifying opportunities to improve onboarding, enablement, and the overall implementation experience.
- Collaboration: Work closely with Product, Marketing, and Partner teams to ensure that enablement content is aligned with product updates and partner needs.
- Metrics & Reporting: Establish success metrics and report on the effectiveness of partner enablement programs, making data-driven recommendations for improvement.
What you’ll bring
- 8+ years of experience in partner enablement, channel management, or technical training within a SaaS, fintech, or eCommerce company.
- Strong instructional design and facilitation skills, with a proven track record of creating and delivering effective technical training programs.
- Proficiency in reading and interpreting JavaScript SDKs and APIs, with the ability to translate technical content into partner-friendly enablement materials.
- Experience developing and executing accreditation programs, ideally for a technical or developer audience.
- Excellent communication skills, both written and verbal, with the ability to engage and educate technical and non-technical stakeholders.
- Experience with Shopify or similar eCommerce platforms is preferred, but not required.
- A self-starter attitude with the ability to work independently and manage multiple projects in a remote-first environment.
- Willingness to travel 25-35% domestically to internal offices and industry events.
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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What We Do
Recharge is the first-in-class subscription management solution, helping ecommerce merchants of all sizes launch and scale subscription offerings. Recharge’s subscription billing and payment management solutions are designed to help merchants grow by increasing revenue and customer lifetime value while reducing operating costs and churn. Today, Recharge powers subscriptions for more than 50 million subscribers across 15,000 merchants, including fast-growing brands such as Geologie, Keap Candles, Dropps, Bokksu, and Verve Coffee Roasters. We're a remote-first company with more than 500 team members across 15 countries.
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