Who we are
Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.
With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.
Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.
What is the opportunity?
The Senior Documentation Specialist will organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, consistency, style, and terminology. The goal of these assignments is to maintain documentation current with product releases and enhance the information to make it more comprehensive and understandable.
What will you do?
- Understand system and user interaction of the core Zafin products as well as the interaction of these products with customer systems and users through studying drawings, specifications, mock-ups, and product samples and interviewing production and engineering personnel.
- Create new material to document the system and user interaction of the core Zafin products as well as the interaction of these products with customer systems and users.
- Edit, standardize, or make changes to existing material to reflect product changes, inaccuracies, or missing information, including but not limited to user documentation, product concepts, installation material and technical documentation.
- Publish product documentation, extracting content into files with some post-processing. Updating formatting at source where reasonable to make it easier to publish in the future.
- Follow processes accurately and consistently.
- Update processes to improve results as required.
- Take screenshots to be used as a part of product documentation, including but not limited to user documentation and product concepts.
- Create illustrations from sketches to describe software interaction and concepts.
- Update documentation to keep it current for product releases.
- Update at least 3 pieces of content based upon feedback.
- Improve completeness or enhance existing content for at least 1 significant.
- Concentrating for long periods of time.
- Working within a team to create standard documents in time for release.
- Working in an agile software development environment with monthly releases in concert with development and support personnel to create content specific to a bank/installation.
Pre-Requisites:
- Bachelor’s degree in technology (preferred)
- Master of Science degree (preferred)
- Knowledge of the banking or financial industry is a plus
- JIRA issue tracking system
- Microsoft Office (Word, PowerPoint, Excel)
- Confluence Wiki Editing (preferred)
- Document360 Editing (preferred)
- SnagIt image capturing software
- io drawing tool
- Camtasia video editing software
Must have Skills:
- Experience with picking up new technologies quickly.
- Experience working with geographically diverse teams.
- Experience presenting information clearly and concisely.
- Demonstrated ability to write about technology in plain English.
- Demonstrated ability to speak about technology in plain English.
- Experience working with geographically diverse teams and cultures.
- Confer with business analysts, software engineers, product/project managers, and customer representatives to determine subject material to be developed for publication.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.
The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level.
A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
