Senior Technical Customer Relationship Manager

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial or marine, our expertise, technologies, and people - together - are accelerating the future of transportation.

Who will you be working with?

You’ll collaborate with a global team of service professionals, engineers, and customer success managers to deliver high‑impact solutions across diverse rail markets. This includes working closely with experts in vision and acoustic monitoring systems, networking infrastructure, mechanical and electrical engineering, as well as other technical teams dedicated to ensuring system reliability and customer success.

How will you make a difference?

As a member of the Global Service organization, you will be responsible for managing strategic customer relationships and delivering high‑quality service outcomes across international markets.
You will serve as the primary point of contact for assigned customers, ensuring smooth service delivery, strong communication, and proactive issue resolution.
In this role, you will lead cross‑functional efforts to develop and execute service strategies tailored to regional requirements, while managing performance metrics, SLAs, and contract commitments.
You will also contribute to continuous improvement initiatives, digital transformation opportunities, and operational excellence across your customer portfolio.

What do we want to know about you?

• Bachelor’s degree in Business, Engineering, or a related field.
• 5–10 years of experience in customer-facing technical roles.
• Demonstrated success in managing complex service contracts and customer relationships.
• Experience in rail or industrial sectors preferred.
• Strong communication, analytical, and leadership skills.
• Ability to travel internationally up to 35%.
• Legal authorization to work in Kazakhstan is required
• English proficiency is required

What will your typical day look like?

• Engage with global customers to understand their challenges and develop tailored service solutions.
• Monitor service performance, operational KPIs, and financial metrics for your portfolio.
• Collaborate with field teams, engineers, and technical staff to address issues and improve system performance.
• Lead service planning activities and support contract renewals or proposal development.
• Identify opportunities for digital transformation and efficiency improvements.
• Ensure all work adheres to safety, regulatory, and operational standards.
• Perform occasional field work requiring PPE, including activities such as lifting, climbing, and walking on ballast.
• Conduct office‑based tasks involving extended periods of computer and desk work.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third‑party recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee should you submit a candidate through our applicant tracking system who is later hired.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.