Senior Technical Consultant

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Global PAYplus (GPP) and PAYPlus (USP) senior technical consultant is responsible to provide onsite support for both PAYPlus and GPP implementation from the business requirements analysis phase through the implementation until production use.

GPP Senior Technical Consultant interacts with the customer, professional Services Group, Development, QA, and Support & Sales.

PRIMARY RESULT AREAS

• Your deliverables as a System Integrator will include, but are not limited to, the following:

• Partner with Project Manager and Product Specialists, interact directly with the customer to implement hardware and software as needed for the US Payments banking application as it relates to Wires
• Installation of windows software in an Enterprise SaaS environment
• Coordinate with multiple teams in support of a client’s implementation and/or migration, including but not limited to the following departments: Development, QA, Networking, Middleware, Customer Service, Project Management and other technical team members
• Manage multiple customer updates through effective written communication and actively participate in team/customer client calls
• Use interpersonal communication techniques to contact and build relationships with current customers as it relates to technology.
• Obtain information from individuals, as needed, to understand the capabilities of the product
• Update the project team about technical issues and timelines for implementation
• Maintain accurate and timely documentation on behalf of all projects: Technical Implementation Checklist
• Support hands-on with the application to assist with understanding and troubling-shooting customer issues and questions
• Support implementation of vendor connections using general understanding of network setups including routers in an Enterprise Azure environment, architecture contains but not limited to firewalls, routers load balancers and circuits
• Assist with troubleshooting network related connections

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!