Senior Technical Consultant

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The opportunity

We are seeking a motivated and enthusiastic Senior Technical Consultant to join our team. In this role you will be preparing and delivering training courses in classroom or on site and follows up post-training day activities (e.g. course feedback collection, arrangement of facilities and equipment, possible corrective action on course material and equipment).  Ensures safe working conditions for training course participants in accordance with Hitachi Energy safety instructions and regulations.

How you’ll make an impact            

• Developing course material for classroom and on-site training in own area of responsibility and advises on updates needed in e-learning material.
• Creating and updating course descriptions and course programs.
• Taking into consideration feedback given on courses and implementing corrective action when needed. Share own expertise in service development
• Keeping in close contact with technical Product Management, Project Management, Engineering, Sales and other stakeholder groups that support implementation of training course development and delivery
• Supporting course administration in making course arrangements and in answering course enquiries and proposals for training courses. 
• Supporting Field Service and other teams/units, when necessary, by using your own expertise in technical support tasks and roles.
• Providing technical support for customers of Hitachi Energy for any escalations or queries related to MiCro SCADA and RTU family Products. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Working on day-to-day tickets, following up with clients, providing feedback, and seeing problems through to resolution.
• Providing on-call off-hours support as required.
• Replicating the issues reported by the customers in the LAB environment and working with the R&D team to identify the root cause and fix the issue.
• Contributing to the knowledge base by creating KB articles and FAQs.
• Providing technical support and guidance to the sales team for offer preparation.
• Actively participating in training and improving product and process knowledge.
• Understanding the SLAs and work/align style of working towards meeting them.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background 

• A bachelor’s degree in 8-15 yrs. of experience, preferably in Electronics and communications.
• Relevant Work Experience on Micro SCADA family Products- SYS600, SYS600C, Historian, SDM600, DMS600 and RTU family – RTU560, RTU530 etc.
• Customer support experience with Micro SCADA and RTU family products, preferably worked as a technical support engineer/ Commissioning Engineer
• Exposure to SYS600 engineering tools (View builder and Display builder) and RTU PLC logics
• Good understanding of Communication Protocols (IEC61850, IEC101, IC104, Modbus)
• Exposure to XML, SCIL coding
• Good understanding of Windows, SQL, and Patch updates.
• Proficiency in both spoken & written English is required.