ServiceNow Senior Technical Consultant

Job Description:

Key Responsibilities:

· Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.

· Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.

· Apply ITIL framework principles to optimize and align service management processes within ServiceNow.

· Manage integrations between ServiceNow and external systems to support seamless operations.

· Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.

· Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.

· Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

· Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.

· Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.

· Experience in scripting, workflow design, and platform customization.

· Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.

· Excellent communication, stakeholder management, and problem-solving skills.

· Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.

· Bachelor’s degree in Computer Science, Information Technology, or related discipline.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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