Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
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Job Description
ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow's Customer Service Management (CSM) solutions and services, in a client consulting environment.
The Consultant will be responsible for delivering Industry best practices around Customer Service, Field Service, Knowledge and Contact Center processes, across functional silos, geographic and business unit boundaries. This role will be responsible for provide subject matter expertise within the industry.
What you get to do in this role:
- Subject Matter Expert on the delivery of CSM platform
- Lead all technical aspects of project delivery and solution delivery including:
- Application UI Configuration
- Workflow Configuration
- Development of required client specific reporting
- Development of requirement integration components (SSO, LDAP, etc.)
- Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
- Be a lead member of the overall implementation project team
- Be the Subject Matter Expert on CSM best practices, including the Field Services Management (FSM) and Knowledge Management applications.
- Prepare all client facing and internal deliverables that are technology related
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Qualifications
In order to be successful in this role, we need someone who has:
- Proven experience as a key technical resource leading the development of solutions in client environments
- Experience of WebServices, API's, Database-level integrations/ETL
- Windows/Linux Operating System, Virtual machine configuration and connectivity
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
- Strong communication skills (both written and verbal)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).
With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.
Explore your future career with us, visit www.servicenow.com/careers.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.
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