Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.
What You’ll DoLead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
Provide early feedback to engineering and product teams while iterating on new products
Identify areas to improve operational efficiencies and onboard our merchants more quickly
5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
Comfortable reading code in at least two programming languages
Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
Confidence and fluency when discussing technical concepts with developers
Validated ability to lead important client relationships
Strong project management skills, capable of influencing internal and external partners to stay on schedule
Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
Familiarity with the payments ecosystem
Familiarity with web/mobile application architecture
Comfortable writing code in at least one language
Pay Grade - L
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $133,000 - $183,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Skills Required
- 5+ years experience as a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
- Comfortable reading code in at least two programming languages
- Comfortable writing code in at least one programming language
- Exceptional written and verbal communication skills (cover letter requested)
- Confidence and fluency discussing technical concepts with developers
- Proven ability to lead and maintain important client relationships
- Strong project management skills and ability to influence cross-functional partners
- Bachelor's degree in a technical major or equivalent practical experience
- Familiarity with the payments ecosystem
- Familiarity with web and mobile application architecture
What the Team is Saying
Affirm Compensation & Benefits Highlights
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Affordable Benefits — Healthcare coverage includes $0 employee medical premiums with robust dental, vision, and mental‑health programs that minimize out‑of‑pocket costs. Careers materials also describe expanded comprehensive benefits that reinforce affordability.
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Parental & Family Support — Paid parental leave provides 18 weeks for both birth and non‑birth parents plus a four‑week return‑to‑work transition at full base pay. Family‑building support is further enabled through dedicated spending wallets and related programs.
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Leave & Time Off Breadth — Time away is structured through generous/flexible PTO and company‑wide Away Days published annually, with added Health Days and Life Happens time for unexpected needs. These collective recharge days complement day‑to‑day flexibility.
Affirm Insights
What We Do
At Affirm, we help people say yes to the things that matter with flexible, transparent ways to pay over time. No hidden fees, no compound interest, and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
