The Director of Operations leads operational execution, process optimization, and strategic alignment while overseeing departmental leaders for organizational success.

Own and grow a portfolio of MSP clients end-to-end: manage renewals, upgrades, agreements, seat management, QBRs, and account health. Drive retention and expansion by standardizing accounts, resolving billing issues, identifying security/compliance gaps, and presenting upgrades to leadership.

The Senior Technical Account Manager will oversee client MSP accounts, manage renewals and upgrades, ensure organized documentation, and maintain client relationships.

The Technology Alignment Engineer focuses on reducing service demands, ensuring client technologies meet standards, managing documentation, and identifying revenue opportunities.

The Project Engineer is responsible for implementing IT solutions, managing project lifecycles, and providing client support, ensuring project success and client satisfaction.

The Centralized Services Engineer is responsible for managing centralized services tools, ensuring client data protection, optimizing IT infrastructure, and supporting onboarding processes while fostering continuous improvement.

The Project Manager leads the Professional Services Team to ensure project execution, manages team performance, oversees billing, and ensures client satisfaction through effective leadership and accountability for project outcomes.

The Project Coordinator manages administrative tasks, scheduling, logistics, vendor coordination, and support to assist the project management team.

The Design Desk Engineer will create tailored technology designs and proposals, collaborate with stakeholders, manage procurement processes, and ensure operational efficiency for IT projects.

The Relationship Marketing Manager will engage with community members, attend events, and build valuable relationships to enhance local business presence.