As a Senior Technical Account Manager at Axonius, you will guide customers through the post-sale journey to maximize their use of the Axonius platform. You will serve as the primary technical point of contact for a book of business, providing strategic and hands-on guidance. This role requires collaboration with internal teams like Product Management and Engineering to ensure positive customer outcomes.
Responsibilities
Own the post-sale technical relationship with customers and provide strategic guidance on best practices for platform deployment and health.
Lead customer meetings and QBRs, and serve as the main liaison between customers and internal teams to drive customer-specific initiatives.
Mitigate customer risk by documenting and escalating issues to improve account health and sentiment.
Provide technical training and support, including demonstrating new product features and troubleshooting issues for customers.
Minimum Qualifications
Four or more years of customer-facing experience in cybersecurity technology, including areas such as asset management, vulnerability management, and endpoint security.
Hands-on experience with technologies in at least two of the following categories: Endpoint Security, Network Security, Vulnerability Management, SaaS Security, or Identity Security.
Proficiency with internet protocols, data formats (JSON, CSV, SQL), and networking components.
Experience presenting technical information to C-level executives.
Preferred Qualifications
Experience working with security and compliance frameworks such as NIST, ISO, CIS, PCI DSS, or SOC 2.
Experience leading internal enablement training sessions for other technical teams.
Experience proactively identifying new use cases within a customer's environment.
Knowledge of multiple languages, including German and Spanish.
Experience with REST APIs.
Experience capturing and documenting feature requests for a product team.
Languages:
Fluency in German or Spanish is advantageous
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.
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About Axonius:
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
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