Are you passionate about helping customers solve complex fraud, risk, and payments challenges through technology?
Do you enjoy building trusted client relationships, leading strategic engagements, and delivering measurable business outcomes?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/
About the Role
As a Senior Technical Account Manager, you will serve as the primary post-sales partner for customers, helping them maximize the value of fraud, risk, and identity solutions through strategic guidance, technical consultation, and ongoing relationship management. Acting as a trusted advisor, you will lead complex customer engagements, drive successful solution adoption and optimization, and collaborate across Sales, Product, Data Science, Strategy, and Technical teams to deliver measurable business outcomes and long-term customer success.
Responsibilities
- Serve as a trusted advisor and primary point of contact for a portfolio of strategic customers, building strong relationships with client stakeholders and business leaders.
- Own the end-to-end governance and delivery of customer engagements, including scope, objectives, timelines, risks, dependencies, resources, and change management.
- Lead customer workshops, engagement activities, and executive business reviews to align stakeholders on goals, requirements, and expected outcomes.
- Provide consultative support on product functionality, integrations, fraud and risk use cases, and operational best practices to maximize customer value.
- Coordinate technical troubleshooting and issue resolution efforts across cross-functional teams, while proactively managing risks, dependencies, and escalations.
- Translate technical concepts, data insights, and analytical findings into clear business-focused recommendations for customers.
- Identify opportunities to increase adoption, optimize solution performance, and support customers throughout their lifecycle from deployment to ongoing optimization.
- Partner closely with Account Management, Product, Strategy, Data Science, Professional Services, and Technical teams to improve customer outcomes and influence future enhancements.
Requirements
- Experience in Technical Account Management, Engagement Management, Professional Services, Customer Success, Solution Consulting, Client Services, or a related customer-facing role in a technology-driven environment.
- Proven experience managing enterprise customer relationships and navigating both business and technical conversations.
- Demonstrated experience in project governance and complex customer implementations, including managing scope, timelines, risks, dependencies, and multiple stakeholders.
- Strong understanding of fraud, risk, payments, identity, financial crime, analytics, or related solution environments.
- Strong analytical and problem-solving capabilities, with experience using data to investigate issues and support decision-making.
- Excellent communication, presentation, and stakeholder-management skills, including executive-level engagement.
- Strong consultative skills with the ability to influence decisions, drive adoption, and build trusted customer relationships.
- Knowledge of Android, iOS, SQL, and Python. Knowledge of hybrid mobile frameworks is a plus.
- Spanish and English professional fluency required.
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Experience in Technical Account Management, Engagement Management, Professional Services, Customer Success, Solution Consulting, Client Services, or a related customer-facing technology role
- Experience managing enterprise customer relationships and business and technical conversations
- Experience in project governance and complex customer implementations, including scope, timelines, risks, dependencies, and stakeholder management
- Understanding of fraud, risk, payments, identity, financial crime, analytics, or related solution environments
- Strong analytical and problem-solving capabilities, including using data to investigate issues and support decisions
- Excellent communication, presentation, and stakeholder-management skills, including executive-level engagement
- Strong consultative skills, influence, customer adoption, and relationship-building abilities
- Knowledge of Android, iOS, SQL, and Python
- Knowledge of hybrid mobile frameworks
- Professional fluency in Spanish and English
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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