Senior Technical Account Manager

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. 

• Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
• Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
• Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
• Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
• Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.
• Act as an OT cybersecurity subject matter expert, delivering training, workshops, and executive‑level briefings, with regional travel as needed (up to 30%).

• 3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
• 1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
• Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
• Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
• Proven experience in customer‑facing or post‑sales roles, delivering value‑focused technical support and influencing both technical and business stakeholders.
• Ability to clearly simplify and communicate complex technical concepts to diverse audiences
• Prior experience as a TAM, Sales Engineer, Resident Engineer, or Customer Success Manager is a plus.

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.