The Role
Provide senior-level IT support and administration for Microsoft 365 and Windows environments: handle onboarding/offboarding, account provisioning, email and SharePoint administration, endpoint and antivirus management, backups, asset and license management, troubleshooting, and IT documentation while ensuring security and policy compliance.
Summary Generated by Built In
- Manage employee onboarding and offboarding, including system setup and account provisioning.
- Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
- Manage MFA, distribution lists, shared mailboxes, and email security.
- Perform email monitoring, message tracing, quarantine management, and email recovery.
- Manage SharePoint sites, permissions, and access.
- Oversee antivirus management, Windows upgrades, and endpoint security.
- Monitor backups and maintain IT documentation and asset inventories.
- Troubleshoot Microsoft 365, Windows, and end-user technical issues.
- Provide timely IT support while ensuring adherence to IT policies and best practices.
Requirements
Technical Skills
- Microsoft 365 Administration
- Exchange Online
- Microsoft Entra ID (Azure AD)
- Windows 10/11 Administration
- Microsoft Defender / Email Security
- IT Asset & License Management
Soft Skills
- Excellent troubleshooting and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong documentation and organizational skills.
- Customer-focused with a proactive approach to problem-solving.
Qualifications
- Bachelor's degree in any discipline.
- 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.
Skills Required
- Microsoft 365 Administration
- Exchange Online
- OneDrive
- Microsoft Entra ID (Azure AD)
- Windows 10/11 Administration
- Microsoft Defender / Email Security
- MFA administration
- SharePoint site and permissions management
- Email monitoring, message tracing, quarantine management, and email recovery
- Antivirus and endpoint security management
- Backup monitoring and recovery processes
- IT asset and license management
- Bachelor's degree in any discipline
- 4+ years experience in IT Support, Technical Support, or Microsoft 365 Administration
- Strong troubleshooting and analytical skills
- Strong communication and interpersonal skills
- Strong documentation and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused, proactive problem-solving approach
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The Company
What We Do
InnovateMR is a full-service sampling and ResTech company specializing in market research. The firm provides end-to-end survey programming, international sampling, and qualitative and quantitative insights, delivering faster, quality data from business and consumer audiences to corporations and research agencies globally through its tech-enabled platforms.
