Wells Fargo is seeking a Senior Tech Operations Analyst
In this role, you will:
- Lead or participate in initiatives and projects within technology operations
- Contribute to planning related to technology operations projects or deliverables
- Analyze moderately complex technology operations issues which require in depth review
- Review and approve release change documents
- Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
- Plan and design, document and enforce escalation policies and procedures
- Provide activity, progress and status reports to management and keeps management posted of any critical issues
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue
- Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
- Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
- Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Contribute to the resolution of complex issues
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
- Collaborate with management and teams to handle questions or problems
- Act as a mentor for individuals
Required Qualifications:
- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 4+ years Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
- Knowledge in Networking / Structure Cabling
- Apple MAC OS experience is a plus
- Azure / Gen AI Certification is a plus
- Incident, Problem and Change Management
- Tech Operations and Shift Management
- Project Coordination
- Vendor Management
- Intune / Microsoft Endpoint Manager :Device enrollment, compliance policies, configuration profiles, Cloud PC, Office 365
- MacOS enterprise support :Complex OS issues, application conflicts, remediation
- Cloud PC / VDI
- M365
- Intune (Advanced):Policy troubleshooting, compliance remediation, app issues
- ITSM & Process
- Familiarity with automation workflows (Intune / PowerShell scripts)
Job Expectations:
- Amenable to work 24x7, weekend and public holidays based on the business need
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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