Liberty Tax Service
Job Title: Senior Tax Support Advisor
Department/Business Unit: Tax Support
Reports to: Internal Tax Support Manager
Status: Full time
FLSA Status: Exempt
Job Summary
We are seeking a highly experienced and knowledgeable Senior Tax Support Analyst to join our team. As a Senior Tax Support Analyst, you will play a critical role in providing advanced tax support and guidance to internal teams and external clients. Your extensive expertise in tax laws and regulations, combined with your strong analytical skills, will enable you to resolve complex tax issues and optimize tax strategies. The ideal candidate is a detail-oriented professional with a proven track record in tax support, exceptional problem-solving abilities, and excellent communication skills.
Responsibilities/Duties
- Serve as a key resource for complex tax-related inquiries, offering expert tax advice and guidance to internal teams and external clients.
- Conduct comprehensive research and analysis of intricate tax matters, including complex transactions, legislative changes, and regulatory updates, to ensure accurate and up-to-date tax guidance.
- Conducting thorough research to ensure the accuracy and relevance of tax content in educational materials.
- Tax preparation and tax return reviews as needed, both entity and individual returns.
- Staying updated on emerging trends, regulations, and industry developments in tax education and incorporating relevant information into the materials.
- Providing guidance and support to junior team members, fostering their professional development and knowledge in tax education.
- Adhere to the policies as documented in the Internal Process Manual.
- Updating existing tax education materials to meet established deadlines, ensuring they are accurate, comprehensive, and up to date.
- Collaborating with the tax education team to identify areas for improvement and develop new tax training materials when necessary.
- Ability to de-escalate and work patiently in all interactions, both internally & externally.
- Participation in various department projects, trainings, and team meetings.
Qualifications
- Willingness to commit to becoming an Enrolled Agent (EA) or Certified Public Accountant (CPA)
- Experience in preparing or reviewing federal and state individual tax returns (Form 1040) and business entity tax returns (Forms 1065, 1120, 1120-S, 990, or 1041).
- Proficiency in tax software, financial analysis tools, and Microsoft Office applications.
- Deep knowledge of tax laws, regulations, and reporting requirements, including expertise in complex tax scenarios and advanced tax planning strategies.
- Understanding and experience with basic accounting principles.
- Must be available to work nights and weekends as scheduled.
- Multi-tasking and time management are necessary skills.
Education and Experience
- Active Certified Public Accountant (CPA) or Enrolled Agent (EA) certification.
- Strong knowledge of tax laws, regulations, and reporting requirements.
- Experience in preparing or reviewing federal and state individual tax returns (Form 1040) and business entity tax returns (Forms 1065, 1120, 1120-S, 990 or 1041).
- Must be available to work nights and weekends as requested.
- Ability to effectively deliver tax-related instructions and training.
- Proficiency in tax software and other relevant tools commonly used in the tax industry.
Physical Requirements
The position involves working primarily at a desk, requiring extended periods of time sitting and performing tasks on a computer or workstation. The use of a communication device, such as a headset, may be necessary for up to eight hours during the workday to engage in effective communication with clients and colleagues. Cameras are required for team meetings.
Work Environment
This position will require the employee to work at one of our Corporate offices in Hurst, TX or Virginia Beach, VA or remote. As an employer, we are looking for employees that convey our R.E.A.L mission and values. We encourage team bonding & interacting with colleagues. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.
Liberty Tax is an equal opportunity employer.
Skills Required
- Active Certified Public Accountant (CPA) or Enrolled Agent (EA) certification
- Experience preparing or reviewing federal and state individual tax returns, including Form 1040
- Experience preparing or reviewing business entity tax returns, including Forms 1065, 1120, 1120-S, 990, or 1041
- Deep knowledge of tax laws, regulations, reporting requirements, complex tax scenarios, and advanced tax planning strategies
- Proficiency in tax software, financial analysis tools, Microsoft Office, and other relevant tax-industry tools
- Understanding and experience with basic accounting principles
- Ability to effectively deliver tax-related instructions and training
- Availability to work nights and weekends as scheduled or requested
- Willingness to commit to becoming an Enrolled Agent or Certified Public Accountant
- Strong multitasking and time-management skills
Liberty Tax Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Liberty Tax and has not been reviewed or approved by Liberty Tax.
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Flexible Benefits — Flexible, seasonal scheduling enables workers to pick up income during tax season and adjust hours to fit other commitments. Availability of reduced or adjustable hours is widely emphasized across roles.
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Wellbeing & Lifestyle Benefits — Employee discounts, including free or discounted tax preparation, and access to an Employee Assistance Program are available in many locations. These perks can help offset leaner base packages for those prioritizing seasonal income and convenience.
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Healthcare Strength — Corporate and managed-operations roles list medical, dental, and vision coverage alongside other core benefits. These settings also reference PTO, paid holidays, and 401(k) access, indicating a more complete package in specific roles.
Liberty Tax Insights
What We Do
Liberty Tax is income tax preparation at its best: friendly, accurate, and with a money back guarantee. Founded in 1997, Liberty Tax is the fastest-growing tax preparation franchise ever. From its start as Canadian company U&R Tax Depot, Liberty Tax has become an industry leader with a network of over 30,000 tax preparers and almost 16 million individual tax returns prepared. In just 16 years, Liberty Tax has grown to more than 4,000 offices operating in the U.S. and Canada. What makes Liberty Tax unique? We highly support our franchisees and firmly stand by our mission statement. Known for our Liberty wavers, roadside parties, and fun company culture, Liberty Tax has been recognized as raising the bar for all franchises, not just personal income tax-based businesses.



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