Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Senior Manager - Talent Acquisition will work with all domestic sites ensuring hiring goals are consistently met. Evaluate all recruitment technology & advertising resources and make recommendations. Work closely with the domestic talent acquisition teams to roll out talent acquisition strategies, programs and initiatives tailored to regional/local hiring requirements. Track all key metrics by creating necessary reports that show the effectiveness of each recruiting strategy and make recommendation to modify direction or plans as appropriate.
Job Requirements:
• Maintain regular communication with each US based TA Manager to gain a deep understanding of current and future recruitment needs
• Daily Leadership and guidance of the Talent Acquisition team
• In line with global talent acquisition strategy, proactively support local Talent Acquisition (TA) teams via optimization of recruitment infrastructure, best practices and regional TA strategy implementation
• Work with functional leadership teams with a focus on Operations and HR to implement consistent processes and tools that support quality recruiting while ensuring compliance with company policies and requirements for federal, state and local regulations
• Measure the effectiveness of recruitment programs as well as talent management programs
• Provide counsel and leadership to business leaders regarding recruitment that align with company’s strategy
• Process and maintain open position reports
• Identify, evaluate and ensure that recruitment costs are within budget
• Research and recommend alternative creative solutions for recruitment challenges; job posting and internet recruitment management
• Translate new ideas into projects to be implemented across all US sites
• Based on business needs and working closely with Talent Management establish and maintain proactive Talent Pools for long-term strategic talent pipelining
• Develop appropriate channels and external events to roll out employer branding (branding through marketing team)
• Provide the lead in vendor management for all domestic sites
• Represent COMPANY talent acquisition to the external talent market as appropriate
Qualifications:
• BA or BS in Business, HR, Marketing or related field of equivalent education OR equivalent level of experience (minimum 5 yrs. high volume recruiting)
• Minimum 5 years in a high volume recruiting function and a minimum of 2 yrs. in a leadership role
• Experience working in high volume recruiting industries preferred (Retail, Call Center, RPO) and/or experience working with a global or multinational company in BPO/Call Center industry
• Demonstrate a proven and successful track record in full life cycle recruiting
• Demonstrate a strong working knowledge of and success using individual and team metrics (financial and recruiting) and measurement systems to manage staff and improve profitability
• Able to build relationships with internal, external clients and candidates
• Able to communicate clearly with all customers (hiring managers and candidates) as well as all levels of the organization – including peers, direct reports, leadership and all recruiting process stakeholders
• Ability to work in a team environment with a high sense of urgency a must
• Experience using an ATS to manage recruiting process and for reporting purposes
• Experience working with social networking tools for recruiting
• Solid knowledge of and experience in both operational and functional excellence in recruitment
• Exceptional verbal and written communication skills, with an emphasis on clarity, tact and diplomacy
• Proficiency in MS Word, Outlook, Excel, PowerPoint, intranet and internet, Applicant Tracking Systems (ATS) and behavioral based interviewing
• Working knowledge of labor and employment laws as well as excellent problem solving
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
