Wells Fargo is seeking a Senior Systems Operations Engineer.
This is an individual contributor role within the CTO ITSO Application Support organization, with end-to-end responsibility for the operational health and reliability of enterprise monitoring, scheduling, and observability platforms.
The role owns production support, incident response, platform health, upgrades, and operational readiness, partnering closely with engineering, SRE, and onshore teams to meet defined SLAs, SLOs, and availability targets.
The position emphasizes strong ITIL execution combined with SRE principles, including reliability engineering, proactive issue prevention, automation, and reduction of operational toil. This role is part of the CTO Application Support team within ITSO, responsible for run-the-business operations of critical enterprise scheduling, monitoring, and observability platforms. The team ensures availability, reliability, performance, and resilience of platforms such as Autosys, Grafana, Splunk, Cribl, ThousandEyes, and other observability and monitoring tools that support production environments across the enterprise. The function operates at the intersection of ITIL-aligned service operations and an SRE mindset, with a strong focus on operational stability, automation, observability, and continuous service improvement.
In this role, you will:
- Provide hands-on production support for enterprise monitoring, scheduling, and observability platforms in line with ITIL service operations.
- Ensure platforms meet defined availability, reliability, and performance objectives, excluding approved maintenance windows.
- Drive incident management activities including triage, escalation, coordination, remediation, and post-incident reviews.
- Contribute to problem management by identifying recurring issues and driving root-cause fixes.
- Execute change management activities such as patching, upgrades, configuration changes, and platform enhancements following standard controls.
- Proactively monitor platform health and identify risks to stability, capacity, or performance.
- Apply an SRE mindset by identifying opportunities for automation, self-service, and toil reduction.
- Strengthen observability practices through effective use of metrics, logs, dashboards, alerts, and synthetic monitoring.
- Create, maintain, and enhance runbooks and playbooks to improve mean time to detect (MTTD) and mean time to restore (MTTR).
- Participate in on-call rotations and provide timely response and ownership during production incidents.
- Collaborate with onshore partners, engineering teams, and platform owners to ensure seamless operations and knowledge transfer.
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Hands-on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, Grafana, Splunk, Cribl, ThousandEyes, or equivalent).
- Strong understanding of ITIL processes, including incident, problem, and change management.
- Experience working in a CTO, ITSO, or large-scale enterprise application support environment.
- Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure.
- Solid understanding of SRE and reliability engineering concepts, including observability, error budgets, and automation.
- Ability to operate independently with a strong ownership and accountability mindset.
- Effective communication skills to work across global teams and time zones.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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