KeenLogic is seeking a qualified Senior Systems Administrator with strong knowledge of Microsoft platforms to join our team in Atlanta, GA. We are seeking a team player to serve as an M365 Power Platform expert with a blend of technical and functional skills in Microsoft Power Platform products – Power Apps, Power Automate, Power BI/Fabric, Power Pages, AI builder and Dynamics 365 within an online infrastructure. The mission is to provide support and development services to CDC programs utilizing the Power Platform to build enterprise-grade solutions. This is a remote full-time role offering full benefits, PTO, 401k. U.S. Citizenship is required.Role Responsibilities:
- Operation and maintenance of the Enterprise Microsoft Power Platform Infrastructure, including Power Apps, Power Automate, Power BI/Fabric, Power Pages, AI builder and Dynamics 365, level 3 troubleshooting, load analysis, log aggregation, reporting, systems performance analysis & monitoring, and other O&M activities
- Provide customer service delivery and availability while ensuring Microsoft Enterprise Power Platform satisfaction
- Monitor and troubleshoot solutions, including user experience, performance, and availability.
- Implement and manage security policies for solutions, including access controls, network security, and data protection
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
- Provide technical support to end-users, including troubleshooting connectivity, performance, and application access issues
- Develop and maintain documentation related to deployed solutions, including architecture diagrams, operational procedures, and user guides
- Continuously evaluate and recommend improvements to deployed solutions, including new features, tools, and technologies
- Analysis of load, log aggregation, reporting, systems performance analysis & monitoring
Education:
- Bachelor's degree preferred or equivalent experience
Experience:
- Typically requires at least 10 years relevant experience without a Degree
- 4+ years relevant experience with Undergraduate Degree
- 3+ years relevant experience with Graduate Degree
Specific Skills:
- 3+ years' experience as a Power Platform Service Administrator with exposure to analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining enterprise-grade Power Platform solutions. Candidates should possess and demonstrate knowledge of administrative Power Platform fundamental concepts including licensing, environments, governance, access control, disaster recovery, and the limitations of the Microsoft Government Community Cloud
- 1+ years' experience developing and extending the Microsoft Power Platform with exposure to Dataverse, model-driven apps, canvas apps, Power Pages, flows, AI builder, custom connectors and general application lifecycle management concepts specific to Power Platform
- 3+ years' experience as a Dynamics 365 Service Administrator with exposure to analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining Dynamics 365 Customer Engagement apps
- 3+ years' experience as a Power BI Service Administrator with exposure to analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining enterprise-grade Power BI solutions. Candidates should possess and demonstrate knowledge of administrative Power BI fundamental concepts including licensing, workspaces, data gateways, governance, access control, disaster recovery and the limitations of the Microsoft Government Community Cloud
- 3+ years' extensive experience as an Office 365 support engineer in a sizeable mission-critical Office 365/Azure implementation. Experience with the administration of Office 365 suite of apps: SharePoint Online, OneDrive, M365 Groups, Planner, Teams, MS One-Drive, Azure Entra ID, Project Online, Power Apps, Power Automate, and Power BI
- 1+ years' experience drafting or maintaining governance and support documentation to assist in administrating Microsoft Power Platform or other Office 365 services
Desired Skills:
- 3+ years' extensive experience developing or administering the Power Platform.
- Working knowledge of the Power Platform Center of Excellence.
- Working knowledge of the neighboring dependencies of Power Platform that are commonly found within a Microsoft tenant such as the Windows Operating System, SharePoint, Teams, OneDrive, Project, Azure DevOps and Azure Entra ID.
- Experience with SQL, DAX, Python, Scala, and RDBMS technologies is preferable.
- Experience with PowerShell is preferable.
- Experience with Microsoft Graph API is preferable.
- Willing to learn leading-edge Microsoft enterprise cloud technologies such as Microsoft Azure.
- Strong writing and documentation skills.
- Strong organization and communications skills; communicate technical issues and resolutions to team, customers, and management.
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements.
At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.”
KeenLogic operates two distinct lines of business:
(1) Enterprise IT Services (Helpdesk/Service Desk)
(2) Network/Internet Services (Fixed-Wireless Microwave Broadband)
We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team.
The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience.
We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength.
Key attributes:
• 10-year history of providing quality, customer-focused IT solutions
• Excellent past performance and track record
• 95% employee retention rate
• Small business agility with large business resources
• Secret facility clearance
• Well capitalized for project ramp-up
• KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
