Senior Systems Engineer (Azure)

Salary: HG15T £40,000 - £50,000, negotiable depending on experience 

Job Type: Permanent, full-time hours (37.5 hours per week)

Location: Cardiff (UK) hybrid working requiring 1-2 days onsite per week 

About the IB

The International Baccalaureate provides world-class educational services to over 6,000 schools across 160 countries. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About the Job

The Senior Systems Engineer (Azure) is responsible for the maintenance, support, audit, and enhancement of all IT Infrastructure, with a focus on services in Azure. This includes the ongoing management of IT operational services to provide the agreed levels of service, seeking continually and proactively to improve IT service delivery. 

The function is committed to providing scalable and flexible IT services and support to meet the growing demand of the organization and aims to deliver in an efficient and effective manner. The role is highly specialized and technical which understands the global IT Infrastructure and the critical business processes which depend on it. 

The IT Operations Engineer will need to handle innovation and change resulting from the implementation of new IT solutions and should have the ability to delegate effectively to meet and adhere to IT Service Level Agreements. 

The role ensures reliable operation of all the global IB Infrastructure estate which core and critical IB business processes operate and rely on; the stability of the global infrastructure environment is essential for organizational success.

• Control, monitor, and deploy services to Azure public cloud. Currently over 6000 configuration items in the IB’s Azure tenancy.
• Delivery of resilient application stack via “Infrastructure as Code”, utilizing cloud native tools.
• Maintain ongoing stability and performance of IT infrastructure and Azure services, while ensuring sufficient infrastructure capacity exists to meet organizational needs. 
• Establish and maintain IT systems development standards, methods and procedures to ensure IT Service excellence. 
• Act as 3rd line support for infrastructure and cloud services (proactively identifies, troubleshoots, researches, documents, and implements proposed fixes). 
• Ensure all IT infrastructure and public cloud services are maintained to best practice levels. 
• Assists in designing and documenting infrastructure processes, procedures and standards and maintains or prepares system and software documentation. 
• Works with IT architecture and application owners to support respective application roadmaps. 
• Act as a subject matter expert on Azure services.

• In depth knowledge of Azure services. 
• Experience in Azure DevOps, GIT, and CI/CD pipelines. 
• Experience working with Infrastructure as Code tools, preferably Terraform. 
• Robust understanding of security and experience in ensuring Azure resources are deployed according to security best practices. 
• Experience in monitoring Azure services, and providing proactive resolutions to ensure availability, performance and scalability of systems. 
• Educated to degree level or equivalent experience in an IT technical support role. 
• Excellent knowledge of enterprise hardware and software processes, virtual hardware and software technologies, Azure services and DevOps tooling. 
• Solid understanding of ITIL processes and experience in applying Incident, Problem and Change Management to a technical support role. 
• Automation scripting using Powershell, Shell Script, or equivalent. 
• Able to build key working relationships, both within IT and across the organization.

Desirable 

• Ansible or other configuration management tools.
• Linux or Windows systems administration experience. 
• Experience of Power Platform environment administration.

Benefits

• 10% employer pension contribution with a 3% employee contribution.
• Enhanced family friendly benefits.
• 25 days annual leave plus public holidays, plus opportunity to purchase up to 5 days of leave each year.
• Life assurance 4x annual salary.
• Flexible working hours (core hours are 10am-12pm and 2pm-3pm), 37.5 hours per week.
• Paid SCRUM Master training funded by the IB and taught virtually.
• Paid volunteering leave.
• Excellent continuous professional development.
• Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary.

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The international Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, ad we are happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.