Senior Systems Analyst

Pan-American Life Insurance Group (PALIG) is seeking a Senior Systems Analyst to join the Information Technology Department within the International Life Division. The Senior Systems Analyst will work under minimal supervision to translate advanced Life Insurance product mechanics, marketing concepts, administration, and reports into application software requirements to support Life Products and Markets. The Senior Systems Analyst will also serve as liaison between the programming resources, including Illustrations, Correspondence, Workflow, Content Management, and Life Administration systems, and the requesting business units to translate complex and varied business needs into application software requirements as well as interpret system results for accuracy.

Please note the incumbent is required to have some previous Life Insurance industry experience, with 5+ years' experience in the Life Insurance industry preferred.

ESSENTIAL FUNCTIONS:

Perform systems analysis in order to provide solutions and identify potential improvements

• Interpret data regarding current environment and document workflows and system access
• Assist business in identification of business requirements and design of processes to support the business need and complement the technical solution
• Proactively and independently learn and utilize new technology, concepts, and procedures as appropriate to project requirements
• Apply analytical skills and related application knowledge to define the information requirements necessary to design, build, and install upgrades and/or new implementations
• Construct complex data models and perform data query activities and reporting through use of querying languages such as SQL and Crystal or similar tools
• Recognize and lead efforts to promote efficiency and quality

Define, recommend, and support solutions for business need

• Work with business area to support the creation of business cases, including clarification of scope, identification of possible solutions, recommendations, project feasibility, cost estimations, and schedule
• Partner with the business area to understand complex business requirements and develop technical and/or non-functional requirements
• Create and execute complex system test scripts for regression, stress load, performance, integration, and functional testing
• Assist in the definition of user acceptance testing
• Contribute to the development of training and support plans for end user application systems

Participate in and support IT department growth, change, and continuous improvement

• Represent Information Technology in a respectful and professional manner
• Complete assigned tasks per defined project scope, timelines, and budgets
• Understand interconnectivity and integration of systems, including third-party applications
• Proactively work with internal IT teams on technical troubleshooting, integration, reporting, and training
• Demonstrate creativity and passion to continuously learn
• Follow department standards and procedures
• Communicate effectively with technical team at all levels and with users at a non-technical and technical level
• Improve productivity by highlighting deficiencies and recommending changes in tools, training, or processes
• Alert senior management of any outages, problems, or delays
• Maintain knowledge of life insurance, technology, and industry trends
• Maintain appropriate certifications
• Research and recommend innovative and automated approaches that leverage our resources and provide economies of scale for solutions
• Participate in the creation and implementation of policies, standards, and guidelines for the IT department and the business, including secure development practice to ensure data protection

On-going, day-to-day business as usual support

• Look for opportunities to mentor
• Build and maintain vendor relationships
• Perform repetitive tasks to support business process
• Monitor and assist in managing daily requests

EDUCATION & EXPERIENCE:

• Bachelor’s degree, preferably in Computer Science, and 3 years’ experience performing Business Systems Analyst functions required
• An additional 4 years’ relevant experience may be substituted in lieu of degree
• Life Insurance industry experience required, with 5+ years' experience in the Life Insurance industry preferred
• Bilingual (Spanish/English) skills preferred
• LOMA, Scrum and/or SAFe certifications preferred

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge:

• Extensive knowledge of and experience with Life Insurance concepts
• Extensive knowledge of calculations supporting all aspects of the Policy Life Cycle
• In-depth knowledge of Excel formulas and multiple worksheets within the workbook
• Project management experience
• SQL Language and Querying Data

Key Skills:

• Attention to detail
• Teamwork, collaboration, and trust building skills
• Written, verbal, and listening communication skills
• Strong interpersonal skills
• Flexibility and adaptability
• Time management
• Effective listener
• Interpersonally savvy, as demonstrated by the ability to relate and deal effectively with Company employees, field associates, and vendors
• Skilled problem solver, as demonstrated by the ability to perceive and analyze problems, use logic to develop alternatives, and carry out solutions with sound judgment
• Solid organizational skills with ability to orchestrate multiple activities at once to accomplish goals
• Sound process management skills, as demonstrated by the ability to simplify complex processes, understanding how to separate and combine tasks into efficient workflow, and the ability to figure out processes necessary to get things done
• Strong analytical, decision making, innovation, and problem-solving skills
• Strong technical learning skills, as demonstrated by the ability to pick up industry, product, and/or technical knowledge quickly

Abilities: ​

• Ability to deal with ambiguity and handle non-routine requests
• Ability to document and communicate business processes
• Ability to effectively communicate with technical and non-technical individuals, including translation between the two
• Ability to facilitate meetings
• Ability to perform under stressful conditions and competing deadlines
• Ability to understand complex and numerous systems and applications
• Ability to work independently
• Ability to work with remote teams
• Ability to travel (limited)
• Ability to provide after-hours support (limited)

Pan-American Life Insurance Group Offers:

• Comprehensive Compensation Packages (base & bonus)
• A Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.  
• Hybrid Work Opportunities

Who We Are:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies - Pan-American Life Insurance Company and Pan-American Assurance Company.

At Pan-American Life, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment that Pan-American Life continues to succeed.

Pan-American Life is an Equal Opportunity Employer/Drug Free Workplace.