The role / impact
As a Senior Systems Analyst, your core responsibility is the configuration, administration, and continuous improvement of Xero's Atlassian platform and its key integrations. This involves managing environments, workflows, schemes, automations, and apps as part of day-to-day platform ownership. You will operate as a system expert, addressing system decisions and incidents as a final point of escalation, providing timely communication and coordination across teams. This will include a strong focus on Jira Service Management as Xero looks to mature its usage of this critical internal support tool.
You'll engage with stakeholders and delivery teams to fully understand, document, and communicate processes, workflows, requirements, and solution options. This requires analysing work requests, clarifying audiences and intended outcomes, and supporting the Product Manager with delivery planning and backlog prioritisation.
The team / how they connect
The Enterprise Technology team is currently focused on the Atlassian platform, including JSM, Jira and Confluence). You'll operate as a Senior Analyst, partnering closely with product, engineering, vendors, and stakeholders all across Xero. The team ensures the Atlassian platform is continually configured, administered, and improved to translate business needs into scalable, high-quality solutions. While the team is distributed, they are part of the broader Enterprise Technology hub in Melbourne with some team members in Sydney.
Initially, the role will focus on
Configuring, administering, and improving Confluence, Jira, and JSM, as well as related integrations
Managing system environments, workflows, schemes, and automations within the Atlassian platform
Providing support and mentorship to peers, acting as a point of escalation for system decisions and incidents
Contributing to the Enterprise Technology practices and standards by creating and maintaining program and team artefacts, such as requirements and process maps
Where and how you can work
The core team consists of one other Senior Systems Analyst and two Systems Analysts based in New Zealand. For this position, you have a hybrid or remote working arrangement with no in office expectation.
Here are some of the things we're looking for, for this role
You will have a strong background in the Atlassian toolset, including Confluence, Jira, and Jira Service Management (JSM)
You will bring strong, hands-on experience in business requirements gathering and solution delivery, ideally within Agile delivery teams
You will demonstrate strong analytical, evaluative, and problem-solving skills, translating objectives into clear, actionable requirements and success measures
You will be confident in engaging with and managing senior stakeholders and vendors, leading through influence and managing priorities collaboratively
You will have proven capability in mentoring and leadership, helping to foster a collaborative and customer-centric culture
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Strong background in Atlassian toolset including Confluence and Jira
- Experience in business requirements gathering and solution delivery
- Strong analytical and problem-solving skills
- Experience in Agile delivery teams
- Proven capability in mentoring and leadership
Xero Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave is outlined as up to 26 weeks for primary caregivers with six weeks for partners, supported by family-forming benefits through Carrot. Flexible return-to-work support is also highlighted.
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Leave & Time Off Breadth — Time off provisions include 21 days of annual leave, 10 wellbeing days, five Xtra days, three year-end company holidays, a paid volunteer day, and flexible working options. Global materials also emphasize additional wellbeing leave and local flexibility.
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Healthcare Strength — U.S. coverage includes medical via Cigna or Kaiser with dental and vision, complemented by global mental-health support through Modern Health for employees and immediate family. Life, AD&D, and short- and long-term disability are also included in the package.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
