Who We Are - Motivated by Purpose. Powered by Clinical Expertise.
Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.
Excellence starts with our people.
WE OFFER
- A competitive compensation package.
- Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
- Growth and training opportunities.
- A team atmosphere with fun events and prizes scheduled throughout the year.
POSITION OVERVIEW
You play an essential role in managing our servers, network infrastructure, and network applications. You are responsible for aiding with workstation operating system and application deployment and management. Though your job is primarily technical, it is also people-oriented and focused on providing outstanding support to internal customers on various software applications, hardware, and other systems.
With your in-depth technical knowledge, strong organizational skills, and attention to detail, you effectively prioritize and manage a wide range of requests. You take necessary directions, and from there you work independently with little or no supervision. You are a team player and contribute to the success of the IT team and the company
Roles:
- Support Information Technology Manager and mentor Junior Systems Administrators
- Provide back up support for IT Help Desk
- Work closely with the IS and Development teams
- Create proposals
Major Responsibilities or Assigned Duties:
- Propose, design, deploy, automate, and test infrastructure, hardware, and software rollouts/enhancements
- Responsible for disaster recovery work (i.e., backup and restoration plans)
- Installing, troubleshooting, and supporting Microsoft server and desktop computer operating systems.
- Must be able to diagnose and resolve software, hardware, virus, and network connectivity issues for desktop, laptop, server, etc. quickly and efficiently
- Position will be required to update, patch and support Microsoft servers, RDS environments, web applications, and assist security with security appliance patching.
- Responsible for creating SCCM deployments for OS builds and software installations on desktop and laptop computers.
- Responsible for reviewing and creating documentation of support procedures.
- Must be able to learn new applications, analyze the interconnections and support the end user and the server implementation of these applications.
- Support after-hours availability and access to service (on-call) as requested.
- Train and provide guidance for System Administrator, Junior System Administrator, & IT Help Desk
- Complete other duties as requested
Work Environment:
Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).
Diversity Statement:
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.
California Consumer Privacy Act (CCPA) Information (California Residents Only):
- Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.
- Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at [email protected].
Skills and Experience:
- Strong project management skills
- Strong processing documentation skills
- Advanced knowledge of VM (Virtual Machine) server environments running Windows, Linux server platforms
- 10+ years' experience in desktop and server hardware support
- 10+ years' experience in desktop and server software support
Education:
- ITIL Foundation Certificate
- A+, MCSE, CCNA, Network+ Certificate
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What We Do
Medical Review Institute of America (MRIoA) is a leading, tech-enabled utilization management company that delivers high-quality, expert clinical reviews, regulatory guidance, and actionable insights. MRIoA supports health plans, pharmacy benefit managers (PBMs), third-party administrators, and other healthcare organizations to deliver timely, appropriate care, reduce unnecessary costs, navigate complex regulatory and compliance requirements, and improve provider and member satisfaction. Leveraging the largest panel of actively practicing, same-specialty physicians and clinical experts with licenses in all 50 states, MRIoA offers configurable solutions that leverage innovative ways to boost efficiency and improve outcomes. MRIoA has the clinical and regulatory expertise to ensure clients stay compliant and has certifications from HITRUST, NCQA, URAC, and UR licensing in all states where required.
