We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.
Key Responsibilities- Provide Level 2/Level 3 production support for Systematics ALS applications.
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
- Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
- Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
- Monitor application performance, batch execution, and system availability to maintain operational stability.
- Support production deployments, implementation activities, and post-release validation.
- Coordinate with application development, infrastructure, database, and operations teams during production incidents.
- Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
- Participate in disaster recovery exercises, production readiness reviews, and change management activities.
- Mentor junior engineers and provide technical leadership during major incidents.
- Ensure compliance with operational standards, SLAs, and ITIL best practices.
RequirementsRequired Technical SkillsTechnology Stack
- COBOL
- JCL
- VSAM
- Systematics ALS production support
- EOD/BOD batch monitoring and support
- Batch scheduling and dependency management
- Production troubleshooting and root cause analysis
- JCL debugging and batch recovery
- VSAM file management and troubleshooting
- Mainframe production monitoring
- Incident, Problem, and Change Management
- Performance monitoring and operational support
- IBM z/OS
- IBM Mainframe
- 6–10+ years of experience in Mainframe Production Support.
- Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments.
- Strong hands-on experience with COBOL, JCL, and VSAM.
- Experience supporting large-scale banking batch processing and mission-critical production environments.
- Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent.
- Familiarity with ITIL-based production support processes.
- Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.
Skills Required
- Hands-on experience with COBOL
- Proficiency with JCL and JCL debugging
- VSAM file management and troubleshooting
- Experience supporting IBM z/OS / IBM Mainframe environments
- Systematics ALS production support experience
- Level 2/Level 3 production support and incident resolution
- EOD/BOD batch monitoring and batch scheduling dependency management
- Root Cause Analysis (RCA) and implementing corrective actions
- Experience with enterprise job scheduling tools (Control-M, CA-7, or equivalent)
- 6-10+ years Mainframe production support experience (preferred)
- Minimum 4+ years supporting Systematics ALS in banking/financial services (preferred)
- Familiarity with ITIL-based production support processes and SLAs
- Knowledge of core banking systems and Asset & Liability Management (ALM) processes (advantage)
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
